Carla Philips
Bronx,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Community Coordinator
Department of Homeless Services
07.2017 - Current
- Gathered relevant information on housing status, income level, mental health records, medical background, and substance misuse via screening interviews
- Initiated recommendation on alternatives available to housing for eligible candidates
- Ensured compliance with company policy on safeguarding confidential information.
- Maintained accurate and complete applicant case files using appropriate documentation techniques.
Intensive Case Manager
Project Renewal PSTP
04.2015 - 07.2017
- Assisted clients with obtaining entitlement such as SNAP, SSI, Public Assistance and Medicaid
- Created individual services plans to address client needs
- Completed HRA2010E package for clients transitioning to permanent housing
- Processed Weekly AOT notes via NYC MED site and participated in monthly phone conference with AOT in regards to client’s progression or regression
Senior Case Manager
Help USA SSVF
12.2014 - 01.2016
- Supervised and managed a team of 5 case managers
- Ensured proper processing of new and discharged cases
- Facilitated the onboarding process for case managers and performed regular bi-weekly supervision
- Documented information related to cases in line with program guidelines and optimized case file upkeep
- Conducted assessments to determine individual service requirements and care needs.
- Coordinated services between multiple agencies, providers, and stakeholders to ensure optimal outcomes.
Case Manager
Acacia Network
06.2013 - 12.2014
- Managed a high-volume caseload of 60-90 members
- Provided supervision to outreach workers
- Coordinated comprehensive client care in the areas of access to primary, specialty medical care, substance abuse treatment, mental health treatment and supportive services
- Conducted home visits to assess the safety of living environments for clients.
- Provided crisis intervention support for clients in emergency situations.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
Case Manager
The Bridge Inc.
01.2009 - 06.2013
- Administered restorative interventions for clients with dual diagnosis of substance abuse and mental health
- Directed and monitored medication distribution
- Designed and executed ADL curriculums tailored to each individual's need
- Assisted clients in navigating the process of obtaining entitlements
- Expertly completed HRA2010E housing packages
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
Education
BACHELOR OF ARTS - SOCIOLOGY
LEHMAN COLLEGE
09.2009
ASSOCIATES IN APPLIED SCIENCE - HUMAN SERVICES
Bronx community college
01.2005
Skills
- Proficient in Microsoft Office Suite
- Excel
- Foothold Technology (Awards)
- Institute Reporting Systems (AIRS)
- CAIRS
- CARES
- IMA
- Crisis Response
- Conflict Resolution
- Self-Motivated Work
- Efficiently Organized
- Adaptable Learner
- Strategic Problem Resolution
Timeline
Community Coordinator
Department of Homeless Services
07.2017 - Current
Intensive Case Manager
Project Renewal PSTP
04.2015 - 07.2017
Senior Case Manager
Help USA SSVF
12.2014 - 01.2016
Case Manager
Acacia Network
06.2013 - 12.2014
Case Manager
The Bridge Inc.
01.2009 - 06.2013
BACHELOR OF ARTS - SOCIOLOGY
LEHMAN COLLEGE
ASSOCIATES IN APPLIED SCIENCE - HUMAN SERVICES
Bronx community college
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