Carla Pitocco
Deer Park
Summary
Dynamic Operations Manager with a proven track record at Pyramid Air Conditioning, excelling in problem-solving and team leadership. Enhanced service quality by resolving customer issues and implementing process improvements. Leveraged MS Office for inventory management, achieving a 20% increase in efficiency. Cultivated vendor relationships, securing better pricing and service quality. I am focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. I am Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
33
33
years of professional experience
Work History
Operations Manager
Pyramid Airconditioning
08.1992 - Current
- Assisted in daily operations by coordinating schedules and managing resources.
- Supported team members with training on safety protocols and operational procedures.
- Maintained accurate inventory records using inventory management software.
- Contributed to process improvement initiatives by identifying inefficiencies in workflows.
- Resolved customer inquiries and issues, enhancing service quality and satisfaction.
- Developed and implemented standard operating procedures for routine tasks.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Education
Associate of Arts - Liberal Arts
SUNY, Farmingdale
06-1992
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Staff management
- Customer relationship management
- MS office
- Schedule management
- Superb time management skills
- Onboarding and orientation
- Delegation
- Invoice processing
Timeline
Operations Manager
Pyramid Airconditioning
08.1992 - Current
Associate of Arts - Liberal Arts
SUNY, Farmingdale