Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Carla Powell

Lubbock,TX

Overview

17
17
years of professional experience
1
1
Certification

Work History

Tradesman

Texas Tech University, TTU
Lubbock, TX
06.2011 - Current
  • replace plugs, switches, combination plugs and switch, gfi plugs, and any combination switch.
  • Change ballast, emergency ballast, light fixtures and repair emergency lights.
  • Install exit signs,and repair exit signs.
  • Replace stems in showers and sinks, install sinks, and faucets.
  • Repair toilets, installing flush valves, handles, and drop in kits, and rebuild standard toilets.
  • Runs the sewer machine to unclog drain lines.
  • Completed basic carpentry tasks and installed shelves, hooks, and closet rods to meet customer needs.
  • Use power tools, and hand tools to repair drawer's, beds, towel racks, cabinet doors, install and remove peep holes, door hinges, window blinds and repair window blinds.
  • Install, cut, and repair ceiling and floor tile.
  • Use the computer, Emails, TMA, Skype, Outlook, Teams.
  • Order parts, submit work orders, add time to work orders,
  • Lead projects
  • Checked electrical components to identify defects and hazards and make necessary adjustments.
  • Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.
  • Deliver parts to my co workers
  • Help coworkers with the computer

Supervisor of Housekeeping

Hilton Hotels Corporation
Lubbock, TX
08.2008 - 06.2024
  • Manage staff
  • Make the schedule
  • Check guest rooms and common areas.
  • Assign tasks
  • Train staff
  • Manage inventory
  • Inspect work
  • Develop procedures
  • Conduct quality control.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Developed and implemented effective policies and procedures for cleaning operations to ensure high standards of cleanliness.
  • Analyzed business performance data and forecasted business results for upper management.
  • Conducted regular inspections of guest rooms and public areas to ensure compliance with established quality assurance standards.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Inspected guest rooms prior to check-in to verify that they meet quality assurance standards.
  • Assisted in the recruitment process by interviewing candidates for open positions within the department.
  • Implemented safety protocols to protect employees while performing their duties.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Compiled reports on housekeeping activities including staffing levels, budgeting information and occupancy rates.
  • Verified each completed room against standard plans to maintain consistency.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Resolved customer complaints promptly in a professional manner.
  • Created weekly schedules for housekeeping staff members based on projected occupancy levels.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Monitored daily performance of staff, providing feedback, coaching and guidance as needed.

Breakfast Host

Hilton Hotels Corporation
Lubbock, TX
03.2022 - 06.2024
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Provided excellent customer service by attending to all guest inquiries in a timely manner.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Assisted in daily opening and closing duties such as setting up dining area, restocking utensils and condiments.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Replenished beverages throughout shift as needed based on customer demand.
  • Assisted staff by serving food and beverages or bussing tables.
  • Inspected dishes prior to serving for presentation quality assurance.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Maintained cleanliness of dining area throughout shift.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Operated equipment and machinery according to safety guidelines.

Education

Medical Office Specialist - Medical

American Commercial College
Abilene, TX
05-2003

High School Diploma -

Rotan High School
Rotan, TX
05-1990

Skills

  • Power tool proficiency
  • Work inspections
  • Tile and flooring installation
  • Efficient time management
  • Wiring diagrams
  • Plumbing installation
  • Electrical troubleshooting
  • Hand tool expertise
  • Advanced problem solving
  • Strong work ethic
  • Medical office software
  • Medical transcription
  • Office management
  • Coding procedures
  • Appointment setting
  • Medical billing
  • Data entry efficiency
  • Data entry experience
  • Excel spreadsheets
  • Clerical support
  • Decision-making
  • Powerpoint publisher
  • Front page
  • filing
  • 10-key
  • Keyboarding
  • ICD 9CM
  • Coding CPT
  • Medical Terminology

Certification

  • Medical Office Specialist
  • OPAC Certification
  • Leadership Breakthrough One
  • Quality Service Training
  • CDL
  • Leading from the font line

References

References available upon request.

Timeline

Breakfast Host

Hilton Hotels Corporation
03.2022 - 06.2024

Tradesman

Texas Tech University, TTU
06.2011 - Current

Supervisor of Housekeeping

Hilton Hotels Corporation
08.2008 - 06.2024
  • Medical Office Specialist
  • OPAC Certification
  • Leadership Breakthrough One
  • Quality Service Training
  • CDL
  • Leading from the font line

Medical Office Specialist - Medical

American Commercial College

High School Diploma -

Rotan High School

Similar Profiles

CREATE PROFILE
Carla Powell