Carla President

• Collaborated with team members to meet production deadlines and maintain a consistent workflow.
• Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
• Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
• Met daily quotas consistently by always working hard and efficiently with little downtime.
• Assembled components with minimal supervision, exceeding expected project milestones.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Collaborated with team members to develop best practices for consistent customer service delivery.

Reading/ following schematics to be able to cable machines correctly,test cables to make sure they are done accurately,correctly various cables types such as Cat5 Cat6 etc, work with coworkers to complete tasks

• Maintained tidy, organized and safe work area to comply with cleanliness standards.
• Regularly reviewed invoices and double-checked orders.
• Unloaded pallets and deliveries and organized products in warehouse.
• Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
• Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.
• Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.

• Worked closely with owners throughout process to keep projects in line with individual visions.
• Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
• Trained new staff on proper building techniques, site regulations and safety protocols.
• Interpreted blueprints accurately, building structures to exact specifications.
• Solved complex construction issues promptly with creative problem-solving abilities, preventing costly delays or compromises in quality.

• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.