Summary
Overview
Work History
Skills
Timeline
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Carla Raub

Texarkana,TX

Summary

Dynamic HR Assistant with a proven track record at Aramco Americas, excelling in employee relations and onboarding processes. Skilled in maintaining accurate HR databases and enhancing team efficiency. Known for strong communication and organizational skills, contributing to improved employee engagement and satisfaction through effective training and support initiatives.

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Overview

14
14
years of professional experience

Work History

HR Assistant

Aramco Americas
12.2014 - 12.2024
  • Assisted in processing employee onboarding documentation and orientation procedures
  • Supported HR team with scheduling interviews and coordinating candidate communications
  • Maintained employee records and updated HR databases for accuracy and compliance
  • Responded to employee inquiries regarding policies, benefits, and procedures
  • Participated in the development of training materials for new hires
  • Organized and maintained filing systems for personnel files and HR documentation
  • Contributed to planning company events and employee engagement activities
  • Collaborated with team members on various HR projects to improve departmental efficiency
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Set up orientations and initial training for new employees.
  • Developed and maintained HR policies and procedures.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Coordinated employee relocation processes.
  • Conducted exit interviews with terminated employees.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Organized new employee orientation schedules for new hires.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Processed employee termination paperwork at direction of supervisory staff.

Customer Service Representative

Amerigroup
05.2014 - 07.2014
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume call center operations, ensuring timely response to customer concerns.
  • Trained new staff on company policies and customer service best practices.
  • Developed and maintained strong relationships with customers to enhance satisfaction levels.

Customer Service Representative

Academy Sports and Outdoors
12.2010 - 05.2013
  • Implemented process improvements that streamlined workflows and reduced response times.
  • Collaborated with cross-functional teams to address complex issues and drive solutions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Skills

  • Office administration
  • Employee relations
  • Maintaining files
  • Human resources administration
  • Administrative skills
  • New hire orientation

Timeline

HR Assistant

Aramco Americas
12.2014 - 12.2024

Customer Service Representative

Amerigroup
05.2014 - 07.2014

Customer Service Representative

Academy Sports and Outdoors
12.2010 - 05.2013

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Carla Raub