Carla Reyes
Wichita,KS
Summary
Results-driven professional with strong background in integration and systems analysis. Known for improving system efficiencies and optimizing workflows. Highly collaborative with track record of adapting to evolving project needs and fostering team success. Proficient in data mapping, system configuration, and stakeholder communication.
Overview
20
20
years of professional experience
Work History
Capital Markets Integration Analyst II
Lenderworks
06.2022 - Current
- Kept abreast of industry trends and emerging technologies in the field of systems integration, ensuring the application of up-to-date best practices.
- Managed multiple concurrent projects, maintaining strict deadlines while adhering to quality standards.
- Spearheaded the development of custom scripts and workflows to automate key aspects of the integration process.
- Facilitated communication between stakeholders throughout the integration process, ensuring alignment on project goals and expectations.
- Developed and implemented integration strategies, leading to successful system mergers and seamless data transfer.
- Evaluated potential software vendors for compatibility with existing systems, making informed recommendations for future integrations.
- Monitored progress of integration tasks against established benchmarks, providing regular updates to stakeholders on project status.
- Troubleshot issues arising during integrations by analyzing logs and collaborating with appropriate teams to resolve problems quickly.
- Proactively identified potential risks and challenges during integrations, developing mitigation plans to minimize impact on project timelines.
- Collaborated with cross-functional teams to identify requirements and design tailored solutions, achieving optimal results for clients.
- Developed detailed project plans outlining scope, objectives, timelines, and resources required for successful execution of complex integrations.
- Provided technical support to end-users during integration projects, addressing concerns and resolving issues promptly.
- Contributed to continuous improvement initiatives by sharing best practices learned from previous integration projects with team members.
- Conducted post-implementation reviews to assess effectiveness of integration efforts, identifying areas for improvement and adjusting strategies accordingly.
- Optimized system performance by conducting regular audits and recommending improvements, ultimately enhancing overall efficiency.
- Reduced errors in data migration by implementing rigorous testing protocols, ensuring smooth transition during system upgrades.
- Streamlined integration processes by identifying and resolving system bottlenecks, resulting in improved efficiency.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Offered input for complex documents to support client-ready final versions.
Lock Desk Supervisor
Fidelity Bank
01.2020 - 01.2022
- Work with 30+ Loan Officers to lock in mortgage interest rates
- Help new Loan Officers with pricing questions
- Monitor bank pipeline for expiring locks
- Monitor loan structure changes to make sure profit margins are maintained
- Notify Loan Officers when pricing margins are below PAR
- Complete lock extensions as needed to ensure customer’s interest rate remains valid through loan closing
- Add origination and extension fees to Loan Estimate and complete Change of Circumstance for TRID Regulatory Compliance
- Admin for Optimal Blue Pricing Engine
- Created training material and facilitated training with Loan Officers to use with Encompass and Optimal Blue interfaces
Post-Closing Supervisor
Fidelity Bank
01.2015 - 01.2020
- Supervise Post-Closing department and assign tasks as needed
- Guide employees in problem solving situations
- Monitor employee pipeline to make sure loans are being shipped to investors in a timely manner
- Maintain and promote good Vendor relationships between internal and external customers within the Residential Lending Department
- Train new employees and facilitate any maintenance training for current employees
- Interview and hire new employees
- Approve PTO and timecards
Quality Control Analyst III
Fidelity Bank
01.2013 - 01.2015
- File vehicle liens with state of Kansas for lien perfection
- File UCC financing statements with state and county for lien perfection
- Audit for correct documentation specific to the type of loan
- Audit Consumer and Oklahoma Construction Loans for accuracy in collateral description, payment information, customer information, and internal bank information
- Keep current with Consumer and Oklahoma Construction Loan regulation to ensure accuracy in auditing
- Track documentation missing from loan documents to assure complete file reception
- Prepare Consumer and Oklahoma Construction Mortgages to be filed with the County Register of Deeds
Audit Quality Control - Lead
Intrust Bank
01.2012 - 01.2013
- In direct communication with outside departments requiring solutions to their inquiries regarding regulation compliance issues
- Head special projects for supervisor as requested
- Admin to Kansas E-Lien filing sites
- Train new department employees as needed
- Supervise residential real estate position and help with any issues that may arise
- Keep current with Commercial and Consumer Loan Regulations to ensure accuracy in auditing
- Keep and maintain negotiable collateral file cabinet
- Track documentation missing from loan documents to assure complete file reception
- Pre-audit existing Commercial and Consumer Loans being considered for renewal at officer’s request
- Audit for correct documentation specific to the type of loan
- Audit Commercial and Consumer Loan documents after closing for accuracy in collateral description, payment information, customer information, and internal bank information
- Prepare Commercial and Consumer Mortgages to be filed with the County Register of Deeds
Audit Quality Control - Commercial
Intrust Bank
01.2008 - 01.2012
- Supervise residential real estate position and help with any issues that may arise
- Keep current with Commercial and Consumer Loan Regulations to ensure accuracy in auditing
- Keep and maintain negotiable collateral file cabinet
- Track documentation missing from loan documents to assure complete file reception
- Pre-audit existing Commercial and Consumer Loans being considered for renewal at officer’s request
- Audit for correct documentation specific to the type of loan
- Audit Commercial and Consumer Loan documents after closing for accuracy in collateral description, payment information, customer information, and internal bank information
- Prepare Commercial and Consumer Mortgages to be filed with the County Register of Deeds
Audit Quality Control - Consumer
Intrust Bank
01.2007 - 01.2008
- Supervise residential real estate position and help with any issues that may arise
- In direct communication with outside departments requiring solutions to their inquiries regarding regulations compliance issues
- Admin to Kansas E-Lien filing sites
- Head special projects for supervisor as requested
- Train new department employees as needed
- Keep current with Consumer Loan Regulations to ensure accuracy in auditing
- Keep and maintain negotiable collateral file cabinet
- Track documentation missing from loan documents to assure complete file reception
- Pre-audit existing Consumer Loans being considered for renewal at officer’s request
- Audit for correct documentation specific to the type of loan
- Audit Consumer Loan documents after closing for accuracy in collateral description, payment information, customer information, and internal bank information
- Prepare Consumer Mortgages to be filed with the County Register of Deeds
Audit Quality Control – Residential Real Estate
Intrust Bank
01.2006 - 01.2007
- Audit real estate loan documents after closing for accuracy in collateral description, payment information, customer information, and internal bank information
- Prepare loans to be shipped to investor prior to lock expiration date
- Complete any investor suspense requests before loans are purchased
- Monitor and track recorded mortgage and final title policies to be sent to investor
- Learn to perform post-closing functions for FHA/VA mortgage loans
Paid Specialist
Intrust Bank
01.2005 - 01.2006
- Print and verify loans on consumer and commercial reports are paid
- Notify Loan Officers of loans that have been paid to verify that collateral needs to be released
- Prepare mortgage releases, lien releases, and paid in full notifications
Education
Consumer Lending -
Center for Financial Training
01.2011
Principals of Banking -
Center for Financial Training
01.2011
High School Diploma -
Goddard High School
01.2002
Skills
- Performance
- Leadership
- Systems Skills
- Encompass
- Optimal Blue
- ConnectWise
- SharePoint
- Power BI
- Microsoft 360
- Adobe Acrobat Pro
Timeline
Capital Markets Integration Analyst II
Lenderworks
06.2022 - Current
Lock Desk Supervisor
Fidelity Bank
01.2020 - 01.2022
Post-Closing Supervisor
Fidelity Bank
01.2015 - 01.2020
Quality Control Analyst III
Fidelity Bank
01.2013 - 01.2015
Audit Quality Control - Lead
Intrust Bank
01.2012 - 01.2013
Audit Quality Control - Commercial
Intrust Bank
01.2008 - 01.2012
Audit Quality Control - Consumer
Intrust Bank
01.2007 - 01.2008
Audit Quality Control – Residential Real Estate
Intrust Bank
01.2006 - 01.2007
Paid Specialist
Intrust Bank
01.2005 - 01.2006
Principals of Banking -
Center for Financial Training
High School Diploma -
Goddard High School
Consumer Lending -
Center for Financial Training
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