Summary
Overview
Work History
Education
Skills
Timeline
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Carla Reynolds

Greenville,NC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Residential Team Leader / QP

Monarch
11.2022 - 04.2024
  • Implemented creative solutions to challenges faced within the residence, drawing upon innovative thinking skills alongside practical experience in managing similar situations previously encountered.
  • Boosted overall team performance through regular evaluations, coaching sessions, and constructive feedback for all employees.
  • Fostered positive relationships with residents'' families through effective communication, addressing concerns promptly, and providing updates on progress.
  • Collaborated with therapists and healthcare providers to develop comprehensive treatment plans for residents based on individual needs and goals.

Owner

ReynoldsRedd Senior Care
08.2017 - 01.2020
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
  • Achieved consistent growth with careful planning and execution of business development initiatives.

IDD Service Coordinator

Maxim Healthcare
01.2013 - 01.2015
  • Collaborated with interdisciplinary healthcare teams to develop individualized care plans tailored to each patient''s needs.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Managed challenging patient behaviors effectively by utilizing de-escalation techniques and maintaining professional composure.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Supervisor

Friendly People That Care
05.2010 - 12.2013
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
  • Ensured compliance with regulatory standards by maintaining accurate documentation and staying current on industry guidelines and policies.
  • Collaborated with therapists and healthcare providers to develop comprehensive treatment plans for residents based on individual needs and goals.
  • Coordinated staff training workshops to enhance team members'' skills in areas such as crisis intervention, behavior management, and effective communication techniques.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Certified Nursing Assistant

Piedmont HomeHealth
12.2011 - 01.2013
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.

Education

Master of Arts - Gerontology

Webster University
St Louis, MO
12.2019

Bachelor of Arts - Gerontology

Winston-Salem State University
Winston-salem, NC
05.2017

Skills

  • Team Management
  • Compliance Monitoring
  • Fast Learner
  • Time Management
  • Critical Thinking
  • Team Collaboration
  • Care Planning
  • Word Processing

Timeline

Residential Team Leader / QP

Monarch
11.2022 - 04.2024

Owner

ReynoldsRedd Senior Care
08.2017 - 01.2020

IDD Service Coordinator

Maxim Healthcare
01.2013 - 01.2015

Certified Nursing Assistant

Piedmont HomeHealth
12.2011 - 01.2013

Supervisor

Friendly People That Care
05.2010 - 12.2013

Master of Arts - Gerontology

Webster University

Bachelor of Arts - Gerontology

Winston-Salem State University

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Carla Reynolds