Carla Ribot
Avon Park,FL
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals, delivering exceptional service and the ability to learn quickly. Passionate about continuous learning and professional development. Also, to be able to work in a challenging environment that promotes personal growth and uplifts professional development.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant/Shot Room /Chemo room Medical Assistant
Florida Cancer Specialists & Research Institute
Sebring, US
02.2021 - Current
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Managed patient medical records by accurately documenting information in electronic health record systems
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
- Educated patients on medication instructions, post-treatment care, and preventive measures
- Maintained inventory of medical supplies and equipment to ensure availability when needed
- Educated patients on proper use of medical devices such as crutches, braces, or nebulizers
- Safely disposed of biohazardous waste materials according to established protocols
- Managed multiple tasks simultaneously while maintaining attention to detail and accuracy
- Demonstrated empathy and professionalism when dealing with patients from diverse backgrounds or those experiencing distressing situations
- Increased clinic efficiency by implementing streamlined appointment scheduling system resulting in reduced wait times for patients
- Collaborated with the pharmacy department to ensure timely prescription refills for patients
- Maintained a clean and organized work area to ensure safety and efficiency in daily operations
- Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information
- Served as a liaison between patients/families and healthcare providers to facilitate smooth communication flow
- Responded quickly during emergencies or urgent situations within the clinic setting
- Assisted with administrative tasks such as filing documents or processing paperwork
- Aided in training new medical assistants on office protocols and clinical procedures
- Contributed to a positive work environment through effective communication with colleagues
- Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
- Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Performed venipuncture for blood draws as needed for laboratory tests related to chemotherapy treatment monitoring
- Assisted in the coordination of scheduling appointments for chemotherapy treatments based on patient needs and availability
- Responded promptly to emergency situations during chemotherapy administration by initiating appropriate interventions according to established protocols
- Ensured a safe environment for patients receiving chemotherapy by adhering to infection control protocols and maintaining cleanliness standards
- Demonstrated empathy towards patients' fears and concerns regarding the effectiveness of their cancer treatment plans
- Coordinated referrals for supportive care services such as palliative care or integrative medicine therapies alongside ongoing chemotherapy treatments
- Monitored patients' vital signs and reported any abnormalities or adverse reactions to the medical team
- Assessed patients' physical condition before each treatment session, identifying any changes or concerns that required immediate attention
- Collaborated with radiation oncologists when combined therapy was required as part of the cancer treatment plan
- Provided emotional support during difficult moments such as hair loss or other visible side effects of chemotherapy treatments
Photographer
Carla Marie Photography
Avon Park, US
05.2008 - Current
- Photography
- Photo editing
- Canva editing (flyers, graduation announcements, slideshow videos)
Financial Counselor
Florida Cancer Specialists & Research Institute
Sebring, US
07.2020 - 02.2021
- Responsible for monitoring & collecting financial responsibilities of our patients
- Keeping patients insurance benefits up to date
- Getting authorizations for Scans & treatments
- Meet with patients & explain any issues with insurance or any balances they might have
- Maintained accurate records of financial transactions using accounting software or spreadsheets
- Accurately assigned diagnostic and procedural codes to patient records, ensuring compliance with coding guidelines and regulations
- Reviewed medical documentation to extract relevant information for coding purposes, maintaining a high level of accuracy
- Collaborated with healthcare providers to clarify documentation and resolve coding discrepancies
- Managed billing processes by verifying insurance coverage, submitting claims, and following up on outstanding payments
- Ensured compliance with HIPAA regulations when handling sensitive patient information during the billing process
- Collaborated with the finance department to reconcile accounts receivable balances and identify any discrepancies or issues
Patient Service Representative/ New Patient Coordinator
Florida Cancer Specialists & Research Institute
Sebring, US
04.2016 - 01.2020
- Managed patient check-in and check-out process, ensuring accuracy of demographic information and insurance verification
- Scheduled appointments for patients, optimizing provider schedules to maximize efficiency
- Responded to patient inquiries via phone, email, and in-person, providing exceptional customer service and resolving issues promptly
- Maintained electronic medical records (EMR) system, accurately documenting patient information and updating records as necessary
- Trained new staff members on office procedures, EMR system usage, and customer service best practices
- Implemented quality improvement initiatives to enhance the patient experience and streamline administrative processes
- Collaborated with healthcare providers to coordinate referrals for specialist visits or diagnostic tests
- Performed data entry tasks such as entering patient demographics, medical history updates, and test results into the EMR system accurately
- Assisted patients with completing necessary forms and paperwork, ensuring compliance with regulatory requirements
- Managed and coordinated all aspects of the referral process for a busy medical practice
- Reviewed patient records to determine appropriate referrals based on medical necessity and insurance requirements
- Communicated with patients, healthcare providers, and insurance companies to obtain necessary information for referrals
- Coordinated communication between primary care providers and specialists to facilitate continuity of care
- Developed relationships with external healthcare providers and facilities to streamline the referral process and enhance collaboration across the continuum of care
- Managed a high volume of incoming referrals, ensuring timely processing and accurate documentation
- Maintained an organized system for tracking and monitoring the status of all referrals
- Assisted patients in scheduling appointments with specialists or other healthcare providers as per their referral needs
- Maintained detailed documentation of all interactions related to referrals including phone calls, emails, faxes, etc
- Monitored turnaround times for various stages of the referral process ensuring adherence to established timelines
- Collaborated with medical records department to ensure accurate documentation of all relevant information related to referrals
FRONT DESK RECEPIONIST
BAY AREA HEART CENTER
Saint Petersburg, US
05.2015 - 10.2015
- Greeting Patients
- Answering High Volume of Telephone Calls
- Scheduling Appointments for 10+ Doctors
- Made sure I had labs, EKG, and paper work in patient's chart
- Checking Patients In
- Routing Calls to Nurses or voicemails
- Receiving mail and directing to right person
REGISTERED PHARMACY TECH
CVS PHARMACY
Avon Park, US
10.2009 - 05.2015
- Making sure our inventory is stocked and ordering any medications that must be ordered
- Assist my co-workers with any questions or difficult situations
- All prescripts are typed at the end of the night, and file all scripts packets before leaving
- Very skilled with dealing with insurances and I can resolve most insurance issues
- Assisted pharmacists in accurately dispensing medications to patients, ensuring adherence to dosage instructions and safety protocols
- Managed inventory of pharmaceutical supplies, monitoring stock levels and placing orders as needed to maintain adequate supply
- Verified prescriptions for accuracy before dispensing medications to patients, checking for appropriate dosages and drug interactions
- Provided excellent customer service by answering inquiries from patients regarding prescription refills, insurance coverage, and medication interactions
- Operated computer systems to enter prescription information accurately into the pharmacy database system
- Assisted in the management of controlled substances according to state regulations, ensuring accurate record-keeping and reporting as required
- Educated patients on proper medication use including dosage instructions, potential side effects, storage requirements, and precautions
- Collaborated with insurance companies to obtain prior authorizations or resolve billing issues related to prescription claims
- Assisted in the training and orientation of new pharmacy technicians, providing guidance on workflow processes and safety procedures
- Performed medication inventory audits to ensure accurate tracking of medications, minimizing waste and expiration of pharmaceuticals
- Managed incoming phone calls from patients or healthcare providers seeking information about medications or requesting prescription refills
- Assisted customers at the front counter by processing payments for prescriptions using cash registers or point-of-sale systems
- Served as a liaison between patients, healthcare providers, insurance companies, and pharmaceutical manufacturers to resolve issues related to prescriptions or coverage
- Counseled patients on over-the-counter medications including proper usage instructions, potential side effects, drug interactions, and contraindications
- Participated in quality improvement initiatives by conducting regular audits of pharmacy processes to identify areas for improvement or compliance gaps
- Maintained a clean and organized work environment in accordance with regulatory standards such as USP guidelines for sterile compounding practices
- Maintained patient profiles and confidential records, updating information such as allergies, medical conditions, and current medications
MEDICAL ASSISTANT INTERNSHIP
ERNESTO PINZON MD
Sebring, US
05.2013 - 06.2013
- B-12 shots
- Prior Authorizations
- Front Desk Assistance
- Preparing charts
- Vitals
- Calling in prescriptions to the pharmacy
- Etc
ASSISTANT MANAGER
BLOCKBUSTER VIDEO
Sebring, US
03.2008 - 10.2009
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
- Implemented new scheduling system that optimized staff allocation and reduced labor costs by XX%
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
- Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
- Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed
- Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively
- Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
Education
ASSOCIATE - Medical Assistant
SANDFORD-BROWN INSTITUTE
05.2012
HIGH SCHOOL DIPLOMA -
AVON PARK HIGH SCHOOL
05.2008
Skills
- Medical receptionist
- Epic
- Experience Administering Injections
- Microsoft Word
- Medical Office Experience
- Teaching
- Medical Scheduling
- Photography
- Medical records
- Cash handling
- Management
- Microsoft Excel
- Microsoft Office
- Clerical experience
- Research
- Customer service
- Leadership
- Vital signs
- Bilingual
- EMR Systems
- Data Entry
- Inventory ordering
- Photo editing
- Supervising experience
- Windows
- Filing
- Problem management
- Inventory control
- Front desk
- Documentation review
- Computer skills
- Insurance Verification
- Patient assessments and care
- Medical terminology
- Pharmacy Technician Experience
- Basic life support
- Budgeting
- Receptionist
- Communication skills
- Patient Care
- HIPAA
Certification
- Driver's License
- BLS Certification, 03/01/25
Languages
- Spanish, Fluent
- English, Expert
Assessments
- Customer service, Proficient, 08/01/21
- Office manager, Proficient, 08/01/21
- Spreadsheets with Microsoft Excel, Proficient, 12/01/21
- Verbal communication, Proficient, 10/01/21
- Work style: Reliability, Proficient, 08/01/21
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Native language
Spanish
Advanced (C1)
C1
English
Advanced (C1)
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceHealthcare benefitsPaid sick leavePaid time offPersonal development programsTimeline
Medical Assistant/Shot Room /Chemo room Medical Assistant
Florida Cancer Specialists & Research Institute
02.2021 - Current
Financial Counselor
Florida Cancer Specialists & Research Institute
07.2020 - 02.2021
Patient Service Representative/ New Patient Coordinator
Florida Cancer Specialists & Research Institute
04.2016 - 01.2020
FRONT DESK RECEPIONIST
BAY AREA HEART CENTER
05.2015 - 10.2015
MEDICAL ASSISTANT INTERNSHIP
ERNESTO PINZON MD
05.2013 - 06.2013
REGISTERED PHARMACY TECH
CVS PHARMACY
10.2009 - 05.2015
Photographer
Carla Marie Photography
05.2008 - Current
ASSISTANT MANAGER
BLOCKBUSTER VIDEO
03.2008 - 10.2009
- Driver's License
- BLS Certification, 03/01/25
ASSOCIATE - Medical Assistant
SANDFORD-BROWN INSTITUTE
HIGH SCHOOL DIPLOMA -
AVON PARK HIGH SCHOOL
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