Summary
Overview
Work History
Education
Skills
References
Timeline

Carla Rickert

Gainesville,TX

Summary

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Experienced and knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support.

Overview

15
15
years of professional experience

Work History

Caregiver

Visiting Angels Home Care
04.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Caregiver

Active Home Health
08.2019 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

ER Registration

NTMC
10.2018 - 07.2019
  • Used electronic systems to enter provider orders and retrieve test results.
  • Facilitated collection of outside medical records and x-rays and indexed paperwork for scanning processes.
  • Processed insurance
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Registered and verified patient records before triage with most up-to-date information.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Processed medical insurance claims and payments.

Uniforms/Shipping & Receiving Supervisor

Winstar World Casino And Resort
06.2008 - 09.2017
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Oversaw warehouse crew stocking inventory and preparing loads.
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Generated end-of-day reports covering shipments, productivity, and financial totals.
  • Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes, and methods to minimize costs and enhance schedules.
  • Researched and identified potential new shipping vendors to explore options and acquire best rates.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Trained new team members on proper and safe use of tools and equipment.
  • Assigned tasks to team members to complete within designated time frames.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Enforced team adherence to safety regulations and protocols.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Developed standard operating procedures for team to follow and maintained records of activities.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.
  • Determined staffing needs, developing schedules to staff all shifts.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Reviewed paperwork to determine priorities and set schedules.

Education

No Degree - Basic Classes

North Central Texas College, Gainesville, TX

Peace Officer Certification - Police Officer

Collin County Community College, McKinney, TX
05.1998

High School Diploma -

Callisburg High School, Callisburg, TX
05.1980

Skills

    • Documentation
    • Progress Documentation
    • Patient Companionship
    • ADL Assistance
    • Incident Reporting
    • Chronic Disease Management
    • Meal Preparation
    • Basic Housekeeping
    • Care Plan Adherence
    • HIPAA Compliance
    • Mobility Assistance
    • Respectful and Compassionate
    • Dependable and Responsible
    • Compassionate Communication
      • Medical Records Management
      • Behavior Redirection
      • Time Management
      • Multitasking and Organization
      • Incapacitation Care
      • Problem-Solving
      • Supportive Companionship
      • Client Transportation
      • Flexible Schedule
      • Verbal and Written Communication Skills
      • Medication and Appointment Reminders
      • Client Documentation
      • State Regulations Knowledge

References

Barnett, Janice

940.453.5422

Cared for Mother-in-Law until her passing 2023


Walker, Diane

214.556.8647

Currently Caring for Mother-in-Law


Kisselburg, Stacy

903.328.7178

Coworker at NTMC

Timeline

Caregiver - Visiting Angels Home Care
04.2023 - Current
Caregiver - Active Home Health
08.2019 - Current
ER Registration - NTMC
10.2018 - 07.2019
Uniforms/Shipping & Receiving Supervisor - Winstar World Casino And Resort
06.2008 - 09.2017
North Central Texas College - No Degree, Basic Classes
Collin County Community College - Peace Officer Certification, Police Officer
Callisburg High School - High School Diploma,
Carla Rickert