CARLA R. JOHNSON
Saluda,VA
Summary
Seasoned Facility Supervisor with broad experience in managing operations, maintenance and projects as well as ethical and strong Sales history. Skilled at team leadership, problem-solving, and facility safety protocols. Hands on POS systems and marketing products. Proven history of improving efficiency while supporting business objectives and maintaining high-quality standards. Strong track record in fostering positive work environments and driving team performance to achieve organizational goals.
Overview
26
26
years of professional experience
Work History
Toll Facility Supervisor
Toll Facility Supervisor - Coleman Bridge / Abacus Staffing
Gloucester Point, VA
06.2023 - Current
- Supervise and maintain operational , safety and security for staff, building and plaza.
- Assisted in training new staff
- Operated toll collection systems
- Monitored vehicles to ensure protocol adherence.
- Solely responsible for the security of access to funds in the safe, making cash drops, and providing change.
- Track all transactions, and account for unusual occurrences.
- Conducted regular inspections of the facility to identify potential safety hazards or needed repairs.
- Able to Multitask daily and efficiently in high pace environment of multiple lanes of equipment, continuous vehicle activity, staff, bridge openings, accidents or emergencies while maintaining safety and security of building, Plaza and staff.
- Maintains contact with Bridge Master, Emergency Services as well as law enforcement.
- Monitor over 60 cameras of building, Plaza including lanes and toll booths, bridge and private parking areas to detect any suspicious activity.
- Maintain and close connection with each individual staff member during shift in order to encourage and assist for successful shift.
Reseller
Self Employed
Saluda, VA
01.2007 - Current
- Executed day-to-day duties with accuracy and efficiency.
- Prioritized tasks to meet service goals effectively.
- Identified customer needs promptly and addressed them.
- Managed online listings across various e-commerce platforms.
- Coordinated shipping logistics to ensure timely product delivery.
- Resolved customer inquiries and issues professionally and promptly.
- Created detailed, engaging product descriptions to boost visibility.
- Ensured compliance with local laws for online product sales.
Sales Associate
DaaBIN
Newport News, VA
01.2022 - 04.2025
- Restocked shelves to maintain optimal inventory levels.
- Conducted regular inventories to monitor stock availability.
- Demonstrated product features to align with customer needs.
- Executed point-of-sale transactions accurately, including payment acceptance and receipt issuance.
- Provided exceptional customer service by greeting patrons and addressing complaints professionally.
- Assisted with promotional strategies to enhance sales performance.
Retention Account Manager
Sprint/Nextel
Hampton, VA
05.2007 - 12.2007
- Strengthened client retention strategies through effective account management and tailored communication plans.
- Coordinated timely contract renewal processes, ensuring seamless extensions with clients.
- Engaged clients through regular communication via calls, emails, and other methods.
- Responded promptly to inquiries regarding account status, billing issues, and product features.
Small Business Commercial Producer/Commercial Accounts Manager
Towne Insurance
Newport News, VA
02.2005 - 03.2007
- Developed personalized insurance plans aligned with client needs and preferences.
- Educated clients on coverage.
- Maintained accurate records for client accounts to ensure compliance.
- Collaborated with underwriters to evaluate risk and establish policy terms.
- Executed follow-ups to confirm client satisfaction with services.
- Addressed client inquiries promptly to enhance service quality.
- Implemented marketing strategies.
- Trained new agents on company procedures and effective sales tactics.
Commercial Lines Account Manager
C.D. West & Co.
Newport News, VA
01.2002 - 02.2005
- Managed client accounts, ensuring accurate policy coverage and compliance.
- Coordinated renewal processes while maintaining effective communication with clients and underwriters.
- Resolved client inquiries promptly, improving customer retention rates.
- Created comprehensive documentation of client interactions for compliance purposes.
- Drafted renewal letters detailing policy changes or updates for client awareness.
- Built collaborative relationships with underwriters to secure favorable terms for clients.
Commercial Lines Account Manager
W.T. Chapin Inc
Newport News, VA
03.1999 - 01.2002
- Managed client accounts, ensuring accurate policy coverage and compliance with regulations.
- Developed strong relationships with clients to identify insurance needs and preferences.
- Ensured accuracy of documentation including applications, invoices, and certificates of insurance.
- Prepared proposals for new business, renewals, and endorsements efficiently.
- Daily point of contact & assisted in claims process.
Skills
- Safety inspections
- Cash handling
- Toll collection systems
- Site security
- Operational oversight
- Customer relationship management
- Employee training
- Compliance monitoring
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Team building
- Record keeping
- Inventory stocking
- Special projects
Timeline
Toll Facility Supervisor
Toll Facility Supervisor - Coleman Bridge / Abacus Staffing
06.2023 - Current
Sales Associate
DaaBIN
01.2022 - 04.2025
Retention Account Manager
Sprint/Nextel
05.2007 - 12.2007
Reseller
Self Employed
01.2007 - Current
Small Business Commercial Producer/Commercial Accounts Manager
Towne Insurance
02.2005 - 03.2007
Commercial Lines Account Manager
C.D. West & Co.
01.2002 - 02.2005
Commercial Lines Account Manager
W.T. Chapin Inc
03.1999 - 01.2002