Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carla Roberson

Springfield,New Jersey

Summary

Highly experienced Sales Executive known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Territory Inside Sales Representative

UNITED SITE SERVICES
08.2021 - Current
  • Identifies new business opportunities through cold calling, marketing and prospective database leads.
  • Revived and capitalized on the assigned territory, achieving a remarkable 39% increase in monetization since assuming responsibility.
  • Assesses client needs and presents solutions, remaining committed to the sale until completion while also ensuring customer retention through post-sales follow-up and support.
  • Diligently works closely with cross-functional teams to ensure seamless project delivery and client satisfaction.
  • Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
  • Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
  • Expanded market reach by researching potential clients and initiating contact via phone or email to generate interest in company offerings.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.

Client Account Representative

CIGNA, INC
09.2016 - 03.2019
  • Oversaw high-revenue accounts, including Human Resources departments, townships, brokers, and hospitals worth over $8.6 billion on behalf of a global health insurance company.
  • Proactively sought out and identified potential clients and leads through various means such as hospital visits and networking events.
  • Assisted in the seamless onboarding of new accounts by collaborating with cross-functional teams to ensure timely and accurate set-up, data migration, and implementation.
  • Developed and maintained strong relationships with existing and prospective clients through regular communication, meetings, and presentations.
  • Established strong rapport with clients, leading to increased trust and long-term business relationships.

Sales Development Representative

SISTERS HELPING SENIORS
06.2014 - 09.2016
  • Identified and researched potential leads and prospects through various channels such as cold calling, email outreach, social media, and networking events.
  • Provided compassionate client representation by traveling on-site from home office to ensure families were fully aware and comfortable with the entire transitional process.
  • Developed personalized care plans based on assessments of seniors and their families while simultaneously collaborating with insurance plans to ensure comprehensive coverage for clients.
  • Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
  • Accelerated sales cycle by effectively addressing customer concerns, presenting tailored solutions, and negotiating favorable contract terms.

Patient Care Advocate

EXPRESS SCRIPTS, INC
10.2009 - 06.2014
  • Addressed and resolved various issues and concerns raised by members promptly and professionally, ensuring a positive customer experience.
  • Offered assistance and support to patients regarding prescription-related inquiries, including medication orders, refills, coverage, and billing inquiries.
  • Ensured compliance adhering to all relevant policies, and procedures, including HIPAA regulations, to maintain patient privacy and confidentiality.
  • Worked collaboratively with other team members, including pharmacists, technicians, and Specialty Pharmacy Division to ensure seamless operations and customer satisfaction.
  • Managed high-volume caseload, averaging over 80 calls daily, while meticulously entering pertinent data into computerized system with accuracy.
  • Proficiently processed claims and maintained accurate records within company's database, ensuring seamless workflow and adherence to organizational standards.

Education

Bloomfield College
Bloomfield, NJ

Skills

  • Analytical Skills
  • Prospecting and Lead Generation
  • Time Management
  • Customer Relationship Management
  • Communication
  • Customer Service
  • Problem-Solving Skills
  • Negotiation
  • Team Collaboration
  • Closing Sales
  • Compelling presentations
  • Salesforce CRM
  • Consultative Sales Approach
  • Attention to Detail
  • Persuasive negotiator

Certification

  • Professional Business Certification in Analytical & Interpersonal Skills
  • Health & Life Insurance Producers License, NJ 2023- Present

Timeline

Territory Inside Sales Representative

UNITED SITE SERVICES
08.2021 - Current

Client Account Representative

CIGNA, INC
09.2016 - 03.2019

Sales Development Representative

SISTERS HELPING SENIORS
06.2014 - 09.2016

Patient Care Advocate

EXPRESS SCRIPTS, INC
10.2009 - 06.2014

Bloomfield College

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Carla Roberson