Summary
Overview
Work History
Education
Skills
Work Availability
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Hi, I’m

CARLA ROBINSON

Cleveland,OH
CARLA ROBINSON

Summary

Hello I am Experienced administrative professional with solid background in screening donors for procedures. Conducting painless finger sticks and accurately reading results. Good communication, interpersonal and organizational skills. Highly-trained individual and skilled communicator effectively interacts with patients, staff and other healthcare professionals. Remarkable background in scheduling appointments, processing referrals and providing diagnosis and treatment plans to patients. Strong knowledge of medical terminology and HIPAA regulations. Courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction.

Empathetic Case Coordinator with more than 20 years of experience in health care field case coordination. Adept at structuring effective treatment plans around each patient's strengths. Committed to providing the highest level of care with outstanding abilities in interviewing, project management and team leadership. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
years of professional experience

Work History

Kedrion Biopharma

Medical Screener Lead
08.2021 - Current

Job overview

  • Obtained patient vitals such as height, weight and blood pressure.
  • Maintained clean, neat and properly sterilized work area.
  • Registered new and current donors and conducted series of screening procedures to determine suitability for a successful donations.
  • Disinfected tools, equipment and surfaces between patients.
  • Supported office operations by expertly handling administrative needs.
  • Inspected equipment for defects and completed basic repairs.
  • Utilized finger sticks and screening equipment to check hematocrit and protein levels.
  • Performed clerical duties such as creating and maintaining donor records files and inputting information into donor management computer software.
  • Opened and updated files with current donor information.

Ohio Department Of Medicaid

Case Management Assistant
11.2004 - Current

Job overview

  • Worked with homeless, diverse and low-income populations to assist in coping with mental health, substance abuse and recovery issues.
  • Attended regularly scheduled case management and staff meetings.
  • Maintained up-to-date and accurate contacts and progress note records.
  • Completed intakes and assessments on clients to determine needs and eligibility for services and public benefits.
  • Coordinated community integration activities for clients, teaching life skills and independent living skills necessary for succeeding in permanent housing.
  • Monitored progress towards service plan goals.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Provided support to social service clients in navigating available resources.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Facilitated outreach activities to build community awareness.
  • Developed and maintained relationships with community organizations and agencies.
  • Administered and tracked client service payments.
  • Developed and maintained accurate records of programs and services.
  • Facilitated communication between clients and other service providers.
  • Monitored and evaluated impact of social services on community.
  • Coordinated with local government to provide resources to clients.
  • Spoke with senior citizen groups to expand community engagement and program outreach.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted with daily living activities, running errands, and household chores.
  • Trained and coordinated work of new support workers.
  • Assisted patients with self-administered medications.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Scheduled daily and weekly care hours for client caseload.
  • Liaised with key accounts to deliver targeted administrative household support.

Brenda Glass Trauma

Qualified Mental Health Specialist
08.2020 - 04.2021

Job overview

  • Implemented crisis intervention plans to support client safety.
  • Provided case management services to monitor client access to resources and services.
  • Educated clients and families about mental health issues, treatments and resources.
  • Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
  • Supported continuity of care after discharge with individualized discharge plans.
  • Revised individual treatment plans for clients with mental health concerns to obtain best possible outcomes.
  • Built partnerships with community agencies and service providers to remove access gaps.
  • Documented client progress in confidential files.
  • Monitored client progress and provided feedback to families and treatment team members.
  • Developed and implemented activities to help clients develop social and independent living skills.
  • Collaborated with medical and clinical personnel to coordinate and implement client services.
  • Provided clients with recommendations to community resources.
  • Facilitated support groups for clients to discuss issues related to mental health.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Encouraged patients to discuss experiences in group and individual settings.

The Centers For Families And Childern

Peer Recovery Specialist
06.2019 - 08.2020

Job overview

  • Maintained client confidentiality and adhered to HIPAA guidelines.
  • Documented case management activity for accurate, reliable records.
  • Improved relapse prevention rates with targeted recovery program mentoring.
  • Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
  • Supported clients with compassionate, empathetic face-to-face counseling.
  • Arranged community initiatives to build supportive networks for improved rehabilitation.
  • Tracked client participation in treatment services to identify attendance issues.
  • Signposted additional support services, including housing, employment and childcare assistance.
  • Listened to clients' concerns and provided encouragement and support.
  • Educated clients on dangers of substance abuse and prevention techniques.
  • Assisted clients in exploring feelings and understanding behaviors.
  • Supported individuals dealing with mental health and emotional issues.
  • Provided education on mental health topics and resources to clients.
  • Developed treatment plans to help clients build self-confidence and resilience.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Collaborated with other professionals to coordinate comprehensive care for clients.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Facilitated group counseling sessions to support and encourage client growth.
  • Adapted counseling techniques to best suit individual needs of each client.
  • Supervised meetings with family members to help create support system for clients.

Education

Collinwood High School
Cleveland, OH

from General Studies
06.1993

University Overview

Skills

  • Referral Coordination
  • Case Management
  • Regulatory Compliance
  • Health History Documentation
  • Records Management
  • Community Outreach
  • Care Coordination
  • Client Advocacy
  • Patient Support
  • Individualized Counseling
  • Community Resources
  • Conflict Resolution
  • Home Visits and Inspections
  • Email and Telephone Etiquette
  • Direct Patient Care
  • Decision-Making
  • Documentation and Reporting
  • Positive Attitude
  • Progress Documentation
  • Recording Vital Signs
  • Patient Transportation
  • Behavioral Management
  • First Aid and Safety
  • Meal Preparation
  • Medication Administration
  • Care Plan Adherence
  • Patient Care
  • Schedule Management
  • ADL Support
  • Medical Charting
  • Light Housekeeping
  • Mobility Support
  • Interpersonal Communication
  • Effective Collaboration and Interaction
  • Recovery Guidance
  • Mental Health Services
  • Relationship-Building Skills
  • Problem-Solving Skills
  • Planning Skills
  • Service Navigation
  • Care Planning
  • Group Counseling
  • Substance Abuse Counseling
  • Crisis Intervention
  • Emotional Support
  • Patient Referrals
  • Coping Methods
Availability
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Quote

If you really look closely, most overnight successes took a long time.
Steve Jobs

Timeline

Medical Screener Lead
Kedrion Biopharma
08.2021 - Current
Qualified Mental Health Specialist
Brenda Glass Trauma
08.2020 - 04.2021
Peer Recovery Specialist
The Centers For Families And Childern
06.2019 - 08.2020
Case Management Assistant
Ohio Department Of Medicaid
11.2004 - Current
Collinwood High School
from General Studies
CARLA ROBINSON