Carla Roches
Bronxville,NY
Summary
Dynamic Senior Medication Manager with a proven track record at Concern Housing, excelling in pharmacy workflow optimization and patient confidentiality. Advocated for patient-centered care while streamlining medication processes, enhancing efficiency and safety. Skilled in prescription verification and fostering strong relationships, ensuring adherence to treatment plans and improving patient outcomes.
Overview
12
12
years of professional experience
Work History
Senior Medication Manager
Concern Housing
09.2024 - Current
- Contributed to quality improvement initiatives focused on optimizing medication administration processes within the organization.
- Supported patients in self-managing their medications through education, encouragement, and resources, fostering independence and adherence to treatment plans.
- Coordinated with pharmacists and physicians for seamless delivery of medications and timely prescription refills.
- Meticulously documented all aspects of medication administration, ensuring accurate medical records for effective communication among healthcare providers.
- Streamlined medication administration processes for increased efficiency and reduced errors.
Senior Medication Manager
Concern Housing
08.2016 - Current
- Implemented best practices in medication storage and inventory management, maintaining compliance with regulatory standards.
- Monitored patients for adverse reactions or side effects following medication administration, intervening promptly when necessary.
- Conducted thorough medication reviews to identify potential drug interactions or contraindications, ensuring patient safety.
- Championed a patient-centered approach to medication management, consistently advocating for individual needs and preferences throughout the care process.
Resident Care Coordinator
Post Graduate Center for Mental Health
01.2015 - 08.2016
- Performs other duties, consistent with the goals and objectives of the program, as may be assigned by the Director/Assistant Director. coordinates care for a caseload of approximately 20 clients
- provide face to face contact at least once per week;
- collaborate with each member’s assigned AOT worker, including the timely submission of weekly reports, monthly verbal status updates, and significant event reports;
- timely completion of assessments;
- establish and maintain effective communication with primary and specialty care physicians, substance abuse and mental healthcare providers, family, collateral resources and other Agency staff on behalf of members;
- maintain documents, records, statistics, and other related reports in an organized, timely and accurate manner as per policy and procedure;
- conduct initial and periodic needs assessments, including assessing barriers and assets (i.e. transportation, community barriers, social support
- assist with the development and execution of member’s care plans, including assisting members in understanding care plans and instructions and tailoring communications to appropriate health literacy levels;
- record client progress according to measurable goals described in his/her care plan;
- assist members with accessing healthcare and social systems, including arranging for transportation and scheduling
- assist members with identifying available community-based resources and actively manage appropriate referrals, access, engagement, follow-up, and coordination of services;
- assist with coordinating members’ access to individual and family supports and resources;
- assist members with managing daily routines related to healthcare and incorporating members’ strengths and identifying barriers;
- assist with conducting outreach and engagement activities that support continuity of care, including re-engaging members in care if they miss appointments and/or do not follow-up on treatment;
- provide crisis intervention and follow-up
- monitors member entitlements, insurance, and other benefits to ensure they remain active and in place;
- advocate for members to resolve crises;
- collaborate with other professionals to evaluate members’ medical and/or behavioral health condition and to assess member needs;
Residential Aide
Transitional Services Of New York
03.2013 - 03.2015
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
- Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
- Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
- Cook meals periodically
Education
Nursing
Julia Richman High School
New York, NYSkills
- Pharmacy workflow optimization
- Patient confidentiality
- Prescription verification
- Pharmacy ethics
Timeline
Senior Medication Manager
Concern Housing
09.2024 - Current
Senior Medication Manager
Concern Housing
08.2016 - Current
Resident Care Coordinator
Post Graduate Center for Mental Health
01.2015 - 08.2016
Residential Aide
Transitional Services Of New York
03.2013 - 03.2015
Nursing
Julia Richman High School
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