Carla Rogers
McArthur
Summary
Compassionate Crisis Intervention Specialist known for maintaining high productivity and efficiently completing tasks. Specialize in de-escalation techniques, mental health first aid, and emergency response coordination. Excel in communication, empathy, and problem-solving to support individuals in distress while ensuring positive outcomes.
Overview
9
9
years of professional experience
Work History
Crisis Intervention Specialist
Hopewell Health Centers
Athens
10.2022 - Current
- Conducted assessments of clients' mental health status, personal history, family dynamics, and living environment.
- Supported clients through difficult times by providing a safe space where they could express themselves without fear of judgement or criticism.
- Responded quickly and effectively when emergency situations arose; managed high stress environments with professionalism.
- Advised caregivers on strategies for managing challenging behaviors exhibited by those under their care.
- Collaborated with other healthcare providers such as psychiatrists, psychologists, social workers, and primary care physicians to ensure comprehensive care for clients.
- Maintained accurate records of all case notes, progress reports, and other documentation related to client care.
- Evaluated client needs and provided appropriate referrals to community agencies or mental health professionals.
- Provided crisis intervention services to individuals in need of emotional support and guidance.
- Offered crisis counseling services via telephone or online chat platforms when necessary.
- Developed safety plans with clients at risk of self-harm or suicidal ideation.
- Utilized de-escalation techniques to stabilize individuals in acute distress.
Group Therapist
Integrated Services Inc
Athens
04.2022 - 09.2022
- Monitored client progress during group discussions and provided feedback as needed.
- Facilitated psychoeducational workshops on topics such as anger management and relapse prevention.
- Provided individual counseling sessions for clients to supplement group therapy activities.
- Evaluated client progress over time by monitoring changes in behavior patterns or emotional states.
- Facilitated therapeutic groups for individuals with addiction issues, depression, anxiety, and other mental health challenges.
Case Manager Team Lead
Hopewell Health Centers
Athens
03.2016 - 03.2022
- Collaborated with other service providers to ensure continuity of care for clients.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Provided crisis intervention support for clients in emergency situations.
- Educated clients about mental health conditions, medications and self-care techniques.
- Maintained accurate case records and documentation according to agency guidelines.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Monitored client progress through regular follow-up contacts.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
Education
Bachelor of Arts - Social Work
Ohio University
Athens, OH05-2011
Skills
- Crisis intervention
- Mental health assessment
- Client documentation
- De-escalation techniques
- Collaborative care
- Safety planning
- Behavioral analysis
- Crisis counseling
- Community resource referral
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Training delivery
- Legal compliance
- Verbal de-escalation
- Risk evaluation
- Interpersonal relationships
- Language proficiency
- Professional boundaries
- Crisis assessment
- Multicultural sensitivity
- Behavioral management
- Resilience building
- Suicide prevention
- Client confidentiality
- Mental health
- Nonviolent communication
- Telehealth proficiency
- Documentation skills
- Alliance building
- Boundary setting
Affiliations
- Reading
- Bird watching
- Hiking
Timeline
Crisis Intervention Specialist
Hopewell Health Centers
10.2022 - Current
Group Therapist
Integrated Services Inc
04.2022 - 09.2022
Case Manager Team Lead
Hopewell Health Centers
03.2016 - 03.2022
Bachelor of Arts - Social Work
Ohio University
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