Overview
Work History
Skills
Timeline
Generic

Carla Rosario

Florence,KY

Overview

8
8
years of professional experience

Work History

Team Leader

Walmart
02.2021 - Current
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Assisted in recruitment to build team of top performers.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
  • Developed and executed training programs that significantly improved team skills and morale.
  • Organized professional development workshops, contributing to ongoing growth and expertise of team.
  • Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Generated reports detailing findings and recommendations.
  • Observed packing operations to verify conformance to specifications.
  • Oversaw quality control measures, maintaining high standards for all project outputs.

Cashier

Korean Restaurant
04.2023 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Replenishment Associate

Honeywell Intelligrated
09.2020 - 12.2020
  • Utilized company software to manage inventory data, monitor sales trends, and generate accurate reports for management review.
  • Constructed pallets for sales floor and moved items safely using pallet jacks.
  • Rotated stockroom inventory for freshness.
  • Contributed to increased sales by ensuring product availability on shelves and presenting an appealing shopping environment.

Quality Checker

Printful
10.2019 - 02.2020
  • Supervised production workers to identify areas in need of improvement for high-quality production.
  • Worked with specific production team members to rectify production issues and maintain high-quality final products.
  • Inspected [Product or service] with accuracy, reporting problems or defects quickly.
  • Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.

Hostess

Outback Steakhouse
03.2017 - 11.2019
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation

Timeline

Cashier

Korean Restaurant
04.2023 - 08.2023

Team Leader

Walmart
02.2021 - Current

Replenishment Associate

Honeywell Intelligrated
09.2020 - 12.2020

Quality Checker

Printful
10.2019 - 02.2020

Hostess

Outback Steakhouse
03.2017 - 11.2019

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Carla Rosario