Carla Ruiz
Bellevue Hill,Australia
Overview
16
16
years of professional experience
Work History
Passenger Service
MENZIES AVIATION
03.2024 - 04.2024
- Assisted passengers with check-in and boarding processes
- Provided information regarding flight schedules and services
- Ensured compliance with safety and security regulations
Check In Crew
OCEANIA AVIATION
04.2023 - 12.2023
- Greeting customers at the airport
- Assisting with check-in and boarding procedures
- Managing boarding passes and baggage reclaim requests
Administration Clerk
ON THE FLOORS
01.2018 - 01.2020
- Answering phone calls and creating schedules
- Greeting customers and assisting with inquiries
- Managing food and materials
Senior Cruise Specialist and Travel Consultant
CRUISE ABOUT ROSE BAY
01.2013 - 01.2017
- Worked on GDS and facilitated travel arrangements
- Developed and maintained client relationships
- Assisted in planning and selling travel packages
Personal Carer
WESLEY MISSION
03.2008 - 03.2013
Bilingual Tour Host
MAFFRE
04.2008 - 07.2008
Education
Bachelor of Business - Tourism Management
Torrens University
10.2024
Best Skills Course -
NSW
12.2015
Certificate III - Business Services
TAFE NSW
12.2014
Tourism - Initial Travel Sales
TAFE Ultimo
12.2012
AMADEUS -
TAFE Ultimo
12.2012
Skills
- Deliver a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner, at all times
- Carry out passenger check in duties and other duties commensurate with the passenger service for customer airlines
- Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements
- Ensure compliance with OH & S Regulations and Company OH & S Policies to ensure safety of passengers and other employees; taking corrective action where required
- To report any incidents immediately and maintain awareness and obligations involved in reporting incidents
- Ensure all procedures are carried out within the regulations as set out by the individual requirements of client airlines
- Build strong working relationships with all Airport Services staff and client airline employees / delegates
- Promote and maintain a positive company image (including grooming, behaviours and service)
- Lead and participate as a team member to ensure work and company requirements are communicated accurate and in good time
- Follow direction during shift to achieve required timely aircraft scheduled departures (100% On Time Performance)
- Comply with Standard Operating Procedures and Policies
- Liaise professionally with internal and external clients and stakeholders
- Interpersonal skills
- Collaborating with government organizations
- Collaborating with non-government organizations
- - Strong problem-solving abilities
- Cash-handling
Hobbies and Interests
Travel and cultural exploration in Asia, Australia, Europe and the Americas.
References
- Ms. Charlie Anthony Foggo, Manager at Cruise about, 0401 195 271
- Raul Robles, Supervisor at Sofitel Sydney, 0421 619 749
- Nayibe Balarezo, Manager at On the Floors, 0451 341 414
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Passenger Service
MENZIES AVIATION
03.2024 - 04.2024
Check In Crew
OCEANIA AVIATION
04.2023 - 12.2023
Administration Clerk
ON THE FLOORS
01.2018 - 01.2020
Senior Cruise Specialist and Travel Consultant
CRUISE ABOUT ROSE BAY
01.2013 - 01.2017
Bilingual Tour Host
MAFFRE
04.2008 - 07.2008
Personal Carer
WESLEY MISSION
03.2008 - 03.2013
Bachelor of Business - Tourism Management
Torrens University
Best Skills Course -
NSW
Certificate III - Business Services
TAFE NSW
Tourism - Initial Travel Sales
TAFE Ultimo
AMADEUS -
TAFE Ultimo