Carla Rummage
Albemarle,NC
Summary
Experienced Certified Medical Assistant brings 7+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Aeroflow
07.2023 - Current
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Certified Medical Assistant
Atrium Healthcare
12.2020 - 03.2022
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Certified Medical Assistant
Atrium Healthcare
10.2017 - 12.2020
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Education
Associate of Science - Medical Assisting
Stanly Community College
Locust06-2016
High School Diploma -
Concord High School
Concord, NC06-2014
Skills
- Medical records oversight
- Sample collection procedures
- Clinical applications
- ICD-10 coding
- HIPAA protocols
- Insurance confirmation
- Multitasking and organization
- Email correspondence
- Custom order management
- Call logging
- Product knowledge
Timeline
Customer Care Representative
Aeroflow
07.2023 - Current
Certified Medical Assistant
Atrium Healthcare
12.2020 - 03.2022
Certified Medical Assistant
Atrium Healthcare
10.2017 - 12.2020
Associate of Science - Medical Assisting
Stanly Community College
High School Diploma -
Concord High School
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