Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carla Russell

Gonzales,TX

Summary

Dynamic professional with extensive experience in operations management and team supervision at Gonzales County Emergency Medical Service. Proven track record in optimizing billing processes and enhancing customer satisfaction through effective communication. Skilled in documentation and reporting, with a strong attention to detail that drives operational efficiency and improves patient outcomes.

Overview

32
32
years of professional experience

Work History

Owner/Operator

Self-employeed
02.2019 - Current
  • Managed daily operations to ensure smooth workflow
  • Managed route planning and scheduling, optimizing delivery times and reducing fuel consumption.
  • Maintained accurate records of deliveries, mileage, and vehicle maintenance for reporting purposes.
  • Developed strong relationships with clients through exceptional customer service and timely communication.

Office Manager

Gonzales County Emergency Service
07.2004 - 06.2018
  • Managed daily office operations, ensuring efficiency and organization across all departments.
  • Developed and maintained office policies, enhancing workflow processes and compliance.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Handled sensitive information with discretion, maintaining confidentiality of patient records.

Billing Specialist

Gonzales County Emergency Medical Service
07.2004 - 06.2018
  • Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
  • Facilitated staff training on new billing software, enhancing team productivity and billing accuracy.
  • Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
  • Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
  • Handled account payments and provided information regarding outstanding balances.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.

Paramedic Supervisor

Gonzales County Emergency Medical Service
12.1993 - 06.2018
  • Supervised emergency response teams, ensuring efficient delivery of patient care and adherence to protocols.
  • Coordinated training programs for paramedics, enhancing skills and knowledge in life-saving techniques.
  • Implemented quality assurance measures, improving service reliability and patient outcomes across operations.
  • Developed operational strategies to optimize resource allocation during high-demand situations.
  • Collaborated with community partners to provide public education on emergency preparedness and injury prevention initiatives.
  • Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.

Education

Certificate - Paramedicine

Universal City EMS Academy
Universal City, TX

General Studies

Temple Junior College
Temple, TX

High School Diploma -

Luling High School
Luling, TX
05-1987

Skills

  • Operations management
  • Documentation and reporting
  • Data entry
  • Billing
  • Team supervision
  • Teamwork and collaboration
  • Attention to detail
  • Insurance verification
  • Claim submission

Languages

English

Timeline

Owner/Operator

Self-employeed
02.2019 - Current

Office Manager

Gonzales County Emergency Service
07.2004 - 06.2018

Billing Specialist

Gonzales County Emergency Medical Service
07.2004 - 06.2018

Paramedic Supervisor

Gonzales County Emergency Medical Service
12.1993 - 06.2018

Certificate - Paramedicine

Universal City EMS Academy

General Studies

Temple Junior College

High School Diploma -

Luling High School

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Carla Russell