Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carla Salazar

Wantagh,NY

Summary

Motivated Store Manager with 20 years of Sales Management experience smoothly running retail stores and coaching employees. Highly adapt at improving overall profitability. Hard working, aggressive , and detail oriented. Proven ability to increase sales and revenue. Excellent verbal/written bilingual proficiency specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

24
24
years of professional experience

Work History

Retail Store Manager

T-Mobile
06.2017 - Current
  • Scheduled, trained, and supervised a staff of 20 to 25 sales representatives
  • Motive high caliber sales team of over 20 employees to drive sales and customer service in high traffic area of Queens
  • Administrative daily operational tasks from Low and High store locations
  • Worked with Senior and Market Managers on forecasting to set monthly and quarterly store sales targets.
  • Had the opportunity to graduate 2 stores from High Shrink
  • Manage in-store marketing, arranging weekend sales and customer appreciation events
  • Developed successful, long-term relationships with customers, resulting in repeat business and always maintaining highest possible levels of customer satisfaction
  • Proactively worked with low performing sales associates to improve performance, customer service and sales strategics
  • Coached sales team into high performances utilizing Talent Management creating a daily action plan and techniques to increase sales
  • Responsible for developing Key Holders and Retail Associate Managers for future roles
  • Establish a culture of Recognition to build Retail Sales representative confidence.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.

Retail Associate Manager

T-Mobile
03.2012 - 07.2017
  • Assisted customers with new activations, billing issues, and inquiries to ensure the highest level of customer satisfaction was delivered
  • Responsible for Store inventory management
  • Managed staff of 15 sales employees
  • Responsible for making cash deposits and completing operational daily tasks
  • Acted as in-store sales leader and maintained a strong presence on the floor to build relationships with customers, support and develop team, and increase revenue.
  • Trained employees in suggested selling and merchandising techniques to meet sales quotas
  • Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals

Retail Assistant Manager

RadioShack
04.2003 - 02.2012
  • Managed store-merchandising plans
  • Supervised retail team with 8 different metrics
  • Audit daily operational reports, organizing and forecasting daily targets
  • Operated cash register and prepared daily cash deposit
  • Quarterly Inventory inspection
  • Experience with multiple mobile carrier systems ( AT&T, Verizon, T-mobile, and Sprint)
  • Qualifies customers on quotes prices, and terms, and prepares sales by collecting all necessary information to assure the best customer experience.
  • Exhibited excellent people skills during interaction with employees and customers
  • Trained and developed new employees for ease of transition into the team

Head Photo Specialist

Walgreens
02.2000 - 04.2003
  • Performed opening and closing procedures to keep operations running smoothly
  • Cash handling experience
  • Operate picture development FUJI machinery
  • Also monitor orders of specialty items like photo calendars,films, and mugs
  • Audit weekly Photo department inventory
  • Customer service focus at all times on delivering best customer experience.
  • Managed escalated customer orders to meet aggressive deadlines and special orders

Education

High School Diploma -

Newtown High School
Elmhurst
07.2000

Skills

  • Computer knowledge
  • Safety Awareness
  • Hiring and Onboarding
  • Customer Service
  • Special Promotions Planning
  • Team Meetings
  • Effective Working Relationships
  • Merchandising

Languages

Spanish
Native or Bilingual

Timeline

Retail Store Manager

T-Mobile
06.2017 - Current

Retail Associate Manager

T-Mobile
03.2012 - 07.2017

Retail Assistant Manager

RadioShack
04.2003 - 02.2012

Head Photo Specialist

Walgreens
02.2000 - 04.2003

High School Diploma -

Newtown High School

Similar Profiles

CREATE PROFILE
Carla Salazar