Co-Owner
C&C Homecare
11.2023 - Current
Certified WOC Nurse
Peritoneal Dialysis Manager
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Developed succession planning strategies to ensure the continued success and growth of the small business, even in times of transition or unforeseen challenges.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Enhanced business operations for greater efficiency through streamlining processes and implementing new systems.
- Increased brand visibility within the community by participating in local events, sponsoring charities, or partnering with other businesses for collaborative promotions.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented customer loyalty programs to encourage repeat business and foster long-term relationships with clients.
- Assisted in recruiting, hiring and training of team members.
- Monitored and assessed industry trends, competitors and customer feedback to make informed decisions.
- Evaluated market trends to identify potential areas for expansion or improvement within the business''s current product line or services offered.
- Oversaw staff hiring process, selecting candidates who aligned with company values and had relevant skills for each role.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Improved employee retention by creating a positive work environment, offering competitive benefits, and providing ongoing training opportunities.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented inventory management system for better organization and tracking of products, reducing waste and increasing profitability.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
