Carla Samuels
North Miami Beach,FL
Summary
With 11 years of experience I am the Assistant of your dreams. Efficient and adaptable administrative professional with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.Proven record of accomplishment delivering exceptional support, fostering operational efficiency, and driving client satisfaction across dynamic industries.
Overview
11
11
years of professional experience
Work History
Executive Administrative Assistant
Fleet Engineering, Con Edison
05.2021 - 06.2023
- Fleet Engineering
- Excelled in data management through active vehicle information import, meticulous database maintenance, systematic report creation, and precise record management
- Meticulously manage and maintain documentation, records, and data related to fleet engineering projects for over 5000 vehicles
- Successfully establishing efficient communication channels with vendors to guarantee precise delivery of designated vehicles and purchased products
- Exhibit mastery in utilizing key fleet software, notably Fleet Wave, alongside critical applications such as Microsoft Excel, Microsoft Office, Graphtec FC9000, and Oracle
- Drove operational efficiency up 30 percent by developing, optimizing, and utilizing forms and spreadsheets, resulting in improved document flow
- Skillfully manage confidential information with discretion while effectively communicating transparently with over 300 clients monthly.
Administrative Assistant
Transportation, Con Edison
03.2014 - 05.2021
- Service Center
- Rendered invaluable administrative support to a 20-member team, consistently highlighting adaptive proficiency in diverse tasks
- Exemplified trustworthiness and integrity by proficiently executing job responsibilities remotely for 2 years during the COVID-19 pandemic, demonstrating the capability to excel without direct supervision
- Successfully managed and processed over 100 invoices and expense reports monthly, ensuring accurate financial tracking
- Exercised astute management of intricate schedules, orchestrating seamless coordination of multifaceted travel arrangements for the staff
- Ensured accurate record-keeping and adherence to transportation regulations, resulting in zero regulatory violations
- Managed customer inquiries, resolving issues and providing exceptional service, maintaining a customer satisfaction rate of 95%
- Diligently updated and meticulously upheld employees' personal records, training progress, and meticulously managed payroll records
- Skillfully organized the requisition of essential supplies and systematically categorized an array of stock items, displaying precise inventory management
- Efficiently coordinated and executed dynamic events and thorough training programs, expertly aligning staffing in the garage to ensure heightened participation which increased team efficiency by 15%
- Proactively established robust communication channels with vendors, fostering regular updates to inventory status and streamlining the meticulous management of departmental invoices
- Oversaw the regular inspection of garage shop equipment, ensuring its consistent currency and strict alignment with stringent company guidelines.
Personal Assistant To CEO
Shay Kawaii
06.2018 - 06.2020
- Shay Kawaii
- Skillfully organized and maintained CEO's calendar, reducing scheduling conflicts by 30%
- Demonstrated exceptional performance under pressure, consistently meeting deadlines for seasonal collection releases and effectively managing urgent tasks
- Displayed meticulous attention to detail, ensuring all aspects were meticulously organized and executed to perfection
- Proactively communicated with clients, vendors, and stakeholders on behalf of the designer via various channels, including email, video calls, phone calls, and in-person interactions
- Managed a team of five employees, deftly delegating work assignments and meticulously managing schedules for optimal efficiency
- Successfully coordinated CEO's participation in four major fashion shows, resulting in increased brand visibility by 30%
- Orchestrated fashion show castings and rehearsals for over 30 models across four seasons of New York Fashion Week
- Successfully secured venues, organized trade shows, and meticulously maintained logs of travel expenses
- Demonstrated utmost discretion in handling sensitive information, maintaining a 100% confidentiality record
- Possessed an extensive understanding of fashion industry trends, leveraging insights to assist in style predictions and trend forecasting
- Demonstrated quick thinking and adept problem-solving skills, effectively resolving any issues that arose promptly.
Customer Service Representative
Customer Ops Call Center, Con Edison
06.2012 - 03.2014
- Customer Ops Call Center
- Effectively handled emergency calls, billing, residential/commercial accounts, and inquiries in extreme situations (e.g., hurricanes, strikes), maintaining responsive, productive, and professional approach
- Successfully resolved over 200 customer complaints within the company's defined timelines, ensuring high customer retention
- Maintained a consistent customer satisfaction rate of 95% through effective communication and issue resolution
- Seamlessly utilized a variety of computer systems and software to navigate customer accounts and skillfully resolve issues
- Excelled in customer engagement, promptly addressing concerns, ensuring robust issue resolution, and upholding high service standards, resulting in a 40% reduction in call wait times
- Skillfully managed challenging customer interactions with empathy and a high degree of professionalism
- Educated customers on energy-saving practices, leading to a 10% increase in customers adopting energy-efficient habits
- Managed up to 80 incoming calls daily, maintaining a 98% call answer rate and ensuring timely customer assistance
- Proactively addressed and resolved customer complaints, skillfully escalating intricate matters to relevant departments for resolution.
Education
Candidate For Bachelor of Early Childhood Education -
Skills
Data entryundefined
Timeline
Executive Administrative Assistant
Fleet Engineering, Con Edison
05.2021 - 06.2023
Personal Assistant To CEO
Shay Kawaii
06.2018 - 06.2020
Administrative Assistant
Transportation, Con Edison
03.2014 - 05.2021
Customer Service Representative
Customer Ops Call Center, Con Edison
06.2012 - 03.2014
Candidate For Bachelor of Early Childhood Education -
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