Carla Sanchez
Summary
A motivated, friendly, and enthusiastic individual with excellent communication and interpersonal skills. Who is willing to grow and develop while ultimately receiving hands- on experience helping me reach my career goals and upkeep my positive work ethic.
Overview
6
6
years of professional experience
Work History
Surgery Scheduler
UCLA Health
01.2025 - Current
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Update guest profiles and input data
- Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.
- Coordinated with facilities to set up surgeries.
PBX Operator
Pendry West Hollywood
04.2024 - Current
- Answer incoming calls, take Guests orders/special requests
- Assist with reservation e-mails and input data
- Kept up-to-date on hotel events and promotions, enabling accurate information dissemination to callers upon request.
- Collaborated with other hotel staff members to ensure successful daily operations, leading to enhanced guest experiences.
- Worked closely with front desk staff to confirm guest reservations and provide assistance when needed, fostering teamwork across departments
Reservation agent/Coordinator
Pendry West Hollywood
09.2022 - 04.2024
- Managed reservations, conducted guest interactions, and handled billing adjustments
- Maintained availability calendar, handled room bookings, and assisted at the front desk
- Boosted revenue with upselling
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Customer Service Rep
Kiehl's
07.2019 - 01.2020
- Greeted customers, assisted with inquiries, and recommended products based on skin type
- Operated cash register, resolved issues, and provided friendly service
- Restocked items, provided beauty advice, and conducted skincare services
- Had product knowledge, checked inventory, evaluated materials, and matched received shipments with orders
Education
Bachelor of Science - Sociology
University of California - Los Angeles
12-2024
Associate Degree - Art
Los Angeles Southwest
01.2020
High School Diploma -
Leuzinger High School
01.2014
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Communication skills
- Hotel experience
- Microsoft Word, Excel, Outlook
- High-volume phone calls
- Data entry
- Opera
- Telephone operations
- Schedule coordination
- Obtaining authorizations
Timeline
Surgery Scheduler
UCLA Health
01.2025 - Current
PBX Operator
Pendry West Hollywood
04.2024 - Current
Reservation agent/Coordinator
Pendry West Hollywood
09.2022 - 04.2024
Customer Service Rep
Kiehl's
07.2019 - 01.2020
High School Diploma -
Leuzinger High School
Bachelor of Science - Sociology
University of California - Los Angeles
Associate Degree - Art
Los Angeles Southwest
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