Carla Sanchez
Canoga Park,CA
Summary
Jewelry professional with proven track record in managing store operations and driving sales. Known for collaborative approach and consistent achievement of sales goals, adapting swiftly to dynamic retail environments. Excels in customer relations and inventory management. Successfully increased customer satisfaction and streamlined operations to enhance store profitability. Demonstrated leadership and sales strategies to drive team performance and customer engagement. Professional with strong background in managing retail environments, specializing in jewelry. Adept at driving sales, enhancing customer experiences, and maintaining high standards of quality and service. Effective in leading teams, ensuring smooth operations, and adapting to changing demands. Skilled in inventory management, visual merchandising, and customer relationship building. Reliable and results-focused, consistently achieving business goals through collaborative efforts and strategic planning.
Experienced with managing daily store operations, including staff supervision and customer service. Utilizes sales techniques and marketing strategies to boost revenue and customer loyalty. Knowledge of inventory control and vendor relations ensures smooth and efficient store management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Banter
08.2017 - 04.2025
- Accomplished multiple tasks within established timeframes.
- Conducted performance evaluations for staff members regularly, setting clear expectations for their roles and offering constructive feedback to aid professional development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Generated increased revenue through upselling complementary items and offering tailored recommendations based on customer preferences.
- Maintained excellent visual merchandising standards in-store, showcasing products attractively to boost sales potential.
- Increased sales by implementing innovative marketing strategies and organizing promotional events.
- Analyzed sales data to identify trends or areas for improvement, adjusting strategy accordingly for maximum results.
- Developed a loyal customer base by delivering exceptional service and creating personalized shopping experiences.
- Established a positive store culture by fostering open communication among team members and encouraging collaboration towards common goals.
- Oversaw daily store operations, including opening and closing procedures, cash handling, and staff scheduling to ensure smooth functioning of the business.
- Trained new team members on company policies, sales techniques, and product knowledge to enhance overall performance.
- Participated in regular professional development opportunities, attending conferences and workshops to continuously improve management skills and industry expertise.
Assistant Store Manager
Piercing Pagoda
07.2017 - Current
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Rotated merchandise and displays to feature new products and promotions.
- Provided current employees options for additional training opportunities.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
Retail Sales Associate
Crocs Shoes
07.2016 - 07.2017
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Patio Host
Universal Studios Hollywood
09.2013 - 04.2014
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Assisted managers with quickly resolving service- and food-related issues.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Canoga Park Senior High School
Canoga Park, CA5 2010
Skills
- Goals and Performance
- Product and Service Sales
- Store operations
- Sales and Marketing
- Product Knowledge
- Key Performance Indicators (KPIs)
- Visual Merchandising
- Process Improvement
- Staff Management
- Store Management
- Scheduling
- Brand awareness
- Performance analysis
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Effective communication
- Adaptability and flexibility
- Relationship building
- Customer relations
- Scheduling and coordinating
- Managing operations and efficiency
- Goal setting
- Team development
Certification
- GSI Diamond Essentials
Languages
Spanish
Native or Bilingual
Timeline
Manager
Banter
08.2017 - 04.2025
Assistant Store Manager
Piercing Pagoda
07.2017 - Current
Retail Sales Associate
Crocs Shoes
07.2016 - 07.2017
Patio Host
Universal Studios Hollywood
09.2013 - 04.2014
High School Diploma -
Canoga Park Senior High School
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