Carla Sandoval

Portfolio Leasing Manager

Luxury Living Chicago | July 2023 – Present

• Oversee leasing strategy and management for The Leo, The Saint Grand, and 3Eleven within Luxury Living’s exclusive multifamily portfolio.
• Contributed to The Leo reaching 95% leased within six months and 100%** leased** within eight months.
• Played a key role in The Saint Grand's lease-up, achieving 95% leased within six months of full delivery.
• Successfully reduced 3Eleven’s inherited 14-unit vacancy to just 1 unit within four weeks.
• Oversaw day-to-day leasing operations, including pricing, availability, and application approvals.
• Utilize strategic marketing, client engagement, and market analysis to drive exceptional results in competitive real estate markets.

• Oversaw the day to day operations for the leasing department such as reviewing availability, pricing, the application process, the market and assist with the on-site support of the Chicago team
• Oversaw the application approval process in conjunction with the Community Manager
• Oversaw daily leasing operations of assigned properties and ensure proper management of lead intake, workflow, and conversions
• Review pricing regularly and work with Community, District Manager and Regional Manager to making and approve pricing adjustments
• Assisted with the onboarding and training of new hires
• Tracked all advertising, promotions, and publications to ensure performance is where it needs to be, and make recommendations as needed to the necessary parties
• Coordinated and execute resident events
• Fostered relationships with local competitors and businesses to build a network and represent the Morguard brand through market surveys, outreach and communication
• Assisted with training outside of the Chicago Market such as Los Angeles, CA, and Rockville, MD

• Luxury Lease Up - Primarily responsible for leasing up the new Luxury 5252 Apartment property
• Designated leasing consultant for the two Luxury communities of 5252 Apartments and Solstice on the Park
• Leased up the new community to an occupancy of 65% prior to move in's by performing virtual tours along with on-site hard hat tours
• Ensured a seamless experience for leasing, move-ins, renewals, and move-out processes
• Ensured we delivered exceptional customer service according to company policies and standards
• This included walking units prior to move-in, scheduling resident move-ins, informing resident of lease obligations and present them with keys, performing new resident orientation regarding building amenities and resident policies, and issuing all keys/fobs
• Monitored the upkeep of the physical building, vacant ready units, models and grounds, by regular property inspections and ensures cleanliness of all aspects of the property

• Assisted clients in finding their perfect apartment home throughout the 90+ properties in Hyde Park
• Built a large clientele based on referrals
• Worked closely with both subsidized homes and along with the Chicago Housing Authority

• Responsible for the day-to-day operations of the facility to include: establishing and meeting the budget and financial goals of the organization, implementing a strategic plan to include marketing initiatives and staff training, acting as the liaison to other revenue centers on property, and professionally represents the hotel
• Uses the ability to lead and motivate staff to achieve goals and exceed guest expectations
• Maintains a monthly inventory of supplies, equipment, and products
• Maintains a fully staffed facility by recruiting, interviewing, hiring, and training all staff
• Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops

• Responsible for driving external sales through managing and developing new and existing accounts within Southwest suburbs
• Identifying and securing new business accounts to meet sales objectives
• Providing exceptional service to each account
• Creating strategic plans with all accounts to maximize selling potential
• Establishing and maintaining strong working relationships with each account
• Event planning to support accounts to increase salon sales
• In salon training of new products/services
• Partner with salon and spa owners/managers to increase sales
• Provide accounts with ongoing product knowledge of existing products

• Oversaw daily operations Managed a multi-department team of 90-100 team members
• Responsible for recruiting, hiring and training of all staff members for each department
• Coached and developed team members from entry level positions to management positions
• Responsible for meeting and exceeding budget and sales goals and objectives
• Responsible for P&L budgeting expenses
• Successfully met and exceeded sales and service goals
• Responsible for inventory management and loss prevention
• Increased new guests by organizing special events both in salon and offsite
• Increased guest retention by 16%
• Pre-existing score of 77% and increased to 93.4%
• Coaching and mentoring team members to success with weekly and monthly reviews
• Successfully mentored entry level tier members into top tier members

• Responsible for maintain a high level of guest service and satisfaction
• Maintained above company average (90-95%) on mystery shop score cards
• Responsible for recruiting, hiring, and training support staff for front desk
• Managed a team 8 Guest Care Representatives
• Responsible for creating and executing action plans to ensure that sales gift goals were met consistently
• Successfully exceeded all projected gift goals consistently

• Delivered on set sales goals by uncovering guests' needs and engaging effective sell thru cycle
• Skin Care Consultant performing mini facials
• Maintained a $65/hour average in beauty sales
• Provided complete skin care consultation and education to engage the guests in effective skin care daily regimen

• Acquired new accounts while increasing revenue on existing accounts
• Created, developed and implemented new strategies to generate new products, better service and additional revenue
• Identified clients' needs and problems and provided personalized solutions
• Provided International sales training presentations and education in France & Mexico on Colorlab Systems
• Exclusive Make up artist for Avenue 5 business

• Managed a sales team of six sales associates
• Accountable for the training of the staff to ensure staff was well versed on product knowledge
• Responsible to ensure the best customer service was being provided
• Assisted and followed direction of store director
• Handled all aspects of inventory control, store revenue, new product display
• Trained and helped develop sales staff on product Knowledge
• Increased sales through personal attention to customer needs
• Assisted store manager in organizing events to increase sales handled all aspects of inventory control, store revenue, new product display
• Increased sales through personal attention to customer needs
• Assisted store manager in organizing events to increase sales

• Promoted from sales associate to co-director within one year
• Handled all aspects of inventory control, store revenue, new product display
• Trained and helped develop sales staff on product Knowledge
• Increased sales through personal attention to customer needs
• Assisted store manager in organizing events to increase sales

• Greet customers in a timely, professional and personable manner
• Used product knowledge and selection to provide exceptional service to customers and build sales
• Built lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise, and remind them of upcoming events
• Performed merchandising tasks, such as stock, remerchandising, display price breakdowns, and transfers