Carla Santizo
Manassas,VA
Summary
Calm Member Service Officer dedicated to increasing profits and improving company reputation through innovative customer and member service solutions. A fast learner with many years of experience managing customer and member conflicts and complaints. Effective in face-to-face, online, and telephone interaction with customers.
Knowledgeable Parts Delivery Driver with expertise in fuel transport and safety. Outgoing hardworking, and a fast learner committed to customer service and efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Salesperson
Advance Auto Parts
Manassas, US
02.2025 - Current
- I'm a salesperson. I provide customers with help finding the car part they require and assist them with anything else they need to finish the job. I also scan and organize shipped merchandise that we receive from the warehouse. I also assist in the planograms of the store, which is organizing items and making it neat.
Warehouse Worker
Mccrea Heating & Air
Warrenton, US
11.2023 - 08.2024
- I worked in the packaging area. I would receive orders for house installation. My job was preparing all the materials needed and getting them ready to be put in the delivery truck. Besides that, I had to build certain materials if we didn’t have any in stock anymore.
Cashier
McDonald's
Manassas, US
11.2022 - 03.2023
- Registering customers' orders in the POS system of the store.
- Ensuring to give the correct change and adhering to the policy of the store regarding gift cards and coupons.
- Greeting and welcoming customers as they arrive at the store.
- Passing customer complaints to management and assisting to resolve them.
- Keeping the working space clean and well-maintained.
Cashier
Pollo Campero
Manassas, US
11.2021 - 10.2022
- Responsible for welcoming new and repeat guests every visit
- Be knowledgeable of all menu items so you can make meal suggestions and answer questions
- Verify each guest order for accuracy, manage 'to-go' orders, process POS transactions and follow cash handling procedures
- Operate cash register and must be able to count money and give change correctly
- Assist with front line food preparation procedures such as packaging
- Ensure customer satisfaction by providing quick, efficient service and quality products
- Must be able to work with others and communicate effectively with cooks and managers in a busy restaurant environment
- Ability to listen, communicate and work well with others in a busy restaurant environment
- Follows and abides by all safety rules, policies, and procedures
- Count register before and after each shift with management to ensure no shortage or overage
Education
Senior High School Education -
Osbourn High School
Manassas, VASkills
- Order Picking
- Shipping & Receiving
- Math
- Restaurant Experience
- Customer service
- Packaging
- Food Service
- Warehouse Experience
- Cash Handling
- Product knowledge
- Problem solving
- Conflict resolution
- Team collaboration
Certification
Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Salesperson
Advance Auto Parts
02.2025 - Current
Warehouse Worker
Mccrea Heating & Air
11.2023 - 08.2024
Cashier
McDonald's
11.2022 - 03.2023
Cashier
Pollo Campero
11.2021 - 10.2022
Senior High School Education -
Osbourn High School