Carla Scarvelli
Vermilion,OH
Summary
As a skilled and accomplished worker with extensive experience in customer service, I possess a resourceful and adaptable approach to problem-solving. I have a strong attention to detail and am an exceptional team player, consistently demonstrating my organizational skills by successfully managing multiple projects simultaneously with a keen eye for accuracy. As a dedicated Customer Service professional, I possess a deep understanding of service delivery. Building and maintaining relationships is key, so you can count on me to keep things professional and personable.
Overview
3
3
years of professional experience
Work History
Production Assistant
Emilie’s Coffee House
Avon Lake, OH
05.2024 - Current
- Collaborated with production team to facilitate smooth operations, avoiding disruptions
- Completed wide range of tasks in diverse areas to support operations.
- Maintained a safe and clean work environment
- Work with management to create new and creative menu items.
- Replenish inventory to make production smoother and displays full.
- Helped hands on with customers and employees to create a great atmosphere
Server
Longhorn Steakhouse
Sandusky, OH
07.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Administrative Assistant
Northeast Ohio Payee Solutions
Westlake, OH
01.2022 - 06.2023
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Volunteered to help with special projects of varying degrees of complexity.
- Executed record filing system to improve document organization and management
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Sales Associate
Aldi Foods
Sheffield Lake, OH
08.2021 - 01.2022
- Contributed to event marketing, sales and brand promotion.
- Presented professional image consistent with company's brand values.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Attended monthly sales meetings and quarterly sales trainings.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Negotiated prices, terms of sales and service agreements.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
Education
High School Diploma -
Vermilion High School
Vermilion, OH05.2021
Skills
- Labor Relations
- Excel Spreadsheets
- Document Retrieval
- Report Analysis
- Facility Workflow
- Office Supplies and Inventory
- Inquiry Requests
- Microsoft Office
- Customer Service
- Answer Multi-Line Phone Systems
- Team Goals
Timeline
Production Assistant
Emilie’s Coffee House
05.2024 - Current
Server
Longhorn Steakhouse
07.2023 - Current
Administrative Assistant
Northeast Ohio Payee Solutions
01.2022 - 06.2023
Sales Associate
Aldi Foods
08.2021 - 01.2022
High School Diploma -
Vermilion High School