Carla Seijo
Kissimmee,FL
Summary
Certified Clinical Medical Assistant with hands-on experience in patient care, medical procedures, and healthcare administration. Displays strong clinical skills in assessing vital signs, performing lab procedures, managing records, and providing quality patient service. Proven ability to manage multiple tasks and remain calm under pressure while showcasing excellent interpersonal communication skills. Consistently recognized for maintaining positive relationships with patients, medical professionals, insurance companies and regulatory agencies.
Overview
4
4
years of professional experience
Work History
Certified Clinical Medical Assistant
The Cardiovascular Center of Florida
Orlando, FL
07.2024 - Current
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Explained treatment procedures and physicians' instructions.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patient examinations.
- Cleaned and maintained medical equipment following procedures and standards.
- Measured vital signs and took medical histories to prepare patients for examination.
- Educated patients about medications, procedures and physician's instructions.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Contacted pharmacies to submit and refill patients' prescriptions.
Front Desk Coordinator
The Cardiovascular Center of Florida
Orlando, FL
09.2023 - 07.2024
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Monitored office supplies inventory and placed orders when necessary.
- Took messages from patients and promptly relayed to appropriate staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Greeted patients, verified insurance information and collected copays.
- Maintained a clean reception area by restocking supplies, cleaning furniture surfaces and vacuuming carpets.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Created new patient files upon request while adhering to organizational policies regarding file maintenance.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
- Completed relevant insurance and other claim forms.
Physio Services/Benefits Coordinator
Cano Health
Orlando, FL
12.2021 - 09.2023
- Processed patient enrollments and resolved insurance-related issues
- Verified insurance benefits for various services, including referrals and procedures
- Scheduled appointments, conducted facility tours, and maintained relationships with insurance agents
- Delivered educational presentations on health plan benefits to members
- Monitored CareCredit accounts and provided financial assistance guidance
Patient Scheduling Coordinator
Gastroenterology & Nutrition Specialist
Kissimmee, FL
05.2021 - 12.2021
- Obtained insurance authorizations for medical procedures and ensured accuracy in CPT coding
- Scheduled patient procedures, coordinated referrals, and maintained procedure calendars
- Managed high-volume telephone calls for eligibility and benefits verification
- Maintained patient records and facilitated effective communication between patients and providers
- Instructed patients regarding how to prepare for appointments.
- Prevented double bookings and set aside appropriate time in between appointments.
- Assisted in maintaining practice policies related to patient scheduling processes and procedures.
- Utilized software systems such as Practice Fusion, Epic, Athena Health. for creating and managing patient schedules.
- Provided support to clinical staff by answering questions regarding patient scheduling matters.
Education
Medical Assistant Diploma -
South College
Orlando, FLSome College (No Degree) - Cosmetology
Florida Technical College
Orlando, FLSome College (No Degree) - Patient Care Tech
American Vocational Academy
KissimmeeSkills
- Electronic health records
- Patient scheduling
- Insurance verification
- Vital signs measurement
- Medical terminology
- Team collaboration
- Patient education
- Problem solving
- Healthcare software usage
- Patient-focused care
- EKG set up and monitoring
- Multitasking
- Medical history intake
- Advising patents
Personal Information
Title: CCMA
License Education
- Certified Clinical Medical Assistant, NHA, Q7K6A8G2, 09/01/26
- Medical Assistant Diploma, South College, Orlando, FL
Timeline
Certified Clinical Medical Assistant
The Cardiovascular Center of Florida
07.2024 - Current
Front Desk Coordinator
The Cardiovascular Center of Florida
09.2023 - 07.2024
Physio Services/Benefits Coordinator
Cano Health
12.2021 - 09.2023
Patient Scheduling Coordinator
Gastroenterology & Nutrition Specialist
05.2021 - 12.2021
Medical Assistant Diploma -
South College
Some College (No Degree) - Cosmetology
Florida Technical College
Some College (No Degree) - Patient Care Tech
American Vocational Academy
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