Carla S. Giron
Chatsworth,CA
Summary
Dynamic healthcare operations leader with extensive experience at Exer Urgent Care, excelling in budget management and team training. Proven track record in enhancing patient relations and ensuring compliance with regulations. Skilled in EMR systems and fostering collaboration among diverse teams to achieve operational excellence and improve service delivery.
Overview
11
11
years of professional experience
Work History
Center Manager
Exer Urgent Care
Calabasas, CA
01.2024 - Current
- Oversee daily clinic operations, ensuring smooth and efficient service delivery.
- Develop, implement, and monitor clinic budget to ensure financial stability.
- Hire, train, and manage new staff, ensuring adherence to clinic policies and procedures.
- Maintain inventory and order necessary supplies and equipment.
- Supervise staff performance and conduct routine performance reviews.
- Ensure compliance with provincial, federal, and healthcare regulations.
- Managing a diverse team of healthcare professionals, ensuring effective collaboration and high performance.
- Managing shifts and ensuring adequate staffing for patient care coverage.
- Training new employees, providing ongoing education, and fostering skill development.
- Handling patient, staff, or operational conflicts efficiently to maintain a positive environment.
- Manage billing, cash deposits, and EMR record-keeping.
- Cultivate external relationships and promote clinics through community events and grassroots marketing.
Assistant Manager
Exer Urgent Care
Calabasas, CA
08.2022 - 12.2023
- Assisted in daily oversight and management of clinic operations.
- Facilitated staff recruitment, training, and onboarding.
- Managed payroll, scheduling, and addressed staffing needs as they arose.
- Conducted staff meetings and daily huddles to communicate goals and maintain alignment.
- Ensured customer service excellence and resolved patient complaints promptly.
- Monitored patient flow to optimize efficiency and minimize wait times.
Administrative Specialist
UCLA Health
Los Angeles, CA
06.2020 - 08.2022
- Coordinated care for high-level executives and managed appointment scheduling.
- Liaised with physicians, staff, and patients, ensuring clear communication and efficient care.
- Utilized Care Connect (EPIC) systems for patient data management.
- Provided leadership in care coordination for Specialty Comprehensive Care Coordinators.
- Resolved issues and implemented solutions to ensure effective patient navigation.
Front Desk Associate
Exer Urgent Care
Sherman Oaks, CA
09.2019 - 05.2020
- Registered and scheduled patient appointments and referrals.
- Managed patient complaints and medical records requests.
- Assisted with workers compensation cases and maintained front desk and lobby areas.
- Worked with various healthcare insurance plans, ensuring accurate documentation and managed insurance verification.
Business Consultant
Farmers Insurance – District Office
Lake Balboa, CA
02.2017 - 09.2019
- Managed HR-related inquiries, handled recruitment, and coached agents on sales strategies.
- Led district sales initiatives and exceeded targets in Business Insurance sales.
- Created and managed social media content for the district and built relationships with vendors.
- Provided training and mentoring for new insurance agents.
Office Manager
Farmers Insurance – District Office
Lake Balboa, CA
03.2016 - 02.2017
- Coordinated district meetings, training sessions, and daily administrative tasks.
- Managed confidential documents, payroll, and office supplies.
- Supervised administrative staff and handled customer inquiries.
HR Administrative Assistant
The Adult Skills Center
Lake Balboa, CA
06.2014 - 03.2016
- Assisted with HR processes, including onboarding and payroll support.
- Managed employee records and organized company events and meetings.
- Coordinated background checks and ensured compliance with office procedures.
Education
Bachelor of Arts - Interdisciplinary Studies
Arizona State University
Tempe, AZ12.2019
Skills
- Healthcare Operations Management
- Training and development
- Budgeting & Financial Oversight
- Customer Service & Patient Relations
- Compliance & Regulatory Adherence
- Scheduling & Administrative Management
- Performance Reviews & Metrics Analysis
- Vendor relations coordination
- Event management & outreach
- HIPAA Compliance & EMR Systems
- EPIC software expertise
- Experity platform expertise
Timeline
Center Manager
Exer Urgent Care
01.2024 - Current
Assistant Manager
Exer Urgent Care
08.2022 - 12.2023
Administrative Specialist
UCLA Health
06.2020 - 08.2022
Front Desk Associate
Exer Urgent Care
09.2019 - 05.2020
Business Consultant
Farmers Insurance – District Office
02.2017 - 09.2019
Office Manager
Farmers Insurance – District Office
03.2016 - 02.2017
HR Administrative Assistant
The Adult Skills Center
06.2014 - 03.2016
Bachelor of Arts - Interdisciplinary Studies
Arizona State University