Carla Shaw
Laurel,MD
Summary
Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Program Assistant
ENVIRONMENTAL PROTECTION AGENCY
09.2015 - Current
- Coordinate and manage the administrative support needs of 13 attorneys
- Provided high level customer service to internal customers: attorneys and paralegals and external parties
- Routinely handle scheduling arrangements for meetings (such as space, time, supplies, equipment, and notification of participants) and conference calls promptly
- Daily manage the Associate General Counsel calendars, schedules, and records
- Provided information, coordination, and assistance in support of office activities and promptly initiate contacts or drafts correspondence to solicit information or assistance
- Resolve technical issues that may arise unexpectedly and figure out the best solution.
Secretary
DEPARTMENT OF JUSTICE - ANTITRUST DIVISION
03.2006 - 09.2015
- Coordinated and managed the administrative support needs of 4 attorneys, 2 paralegals with 1 additional secretary and one head secretary
- Provided high level customer service to internal customers: attorneys and paralegals and external parties
- Routinely handled scheduling arrangements for meetings (such as space, time, supplies, equipment, and notification of participants) and conference calls promptly
- Daily managed the office and attorney's calendars, schedules, and records
- Provided information, coordination, and assistance in support of office activities and promptly initiate contacts or drafts correspondence to solicit information or assistance.
Education
Associate Degree in General Studies -
PRINCE GEORGE'S COMMUNITY COLLEGE
Largo, MD12.2000
Skills
Microsoft Windows XP: Microsoft Word
WordPerfect 70
Internet Explorer
DoJ Intranet
Government Travel Management System/Geico Travel Manager 80
TATEL
CWTSato Travel
FMIS PC2 Travel
Adobe Acrobat 70 Professional
Adobe Designer 70
Appellate Docket System
Unicenter Asset Portfolio Management (UAPM)
Summation iBlaze
Pacer
Westlaw 1 & 2
LexisNexis
Wind2 FMS
IManage
ECopy Desktop
Time Reporting System (TRS)
FedEx Ship Manager
Learn DOJ Learning Management System
EPA Intranet
Government Travel Management System/People Plus
Human Resources Database/FPPS
Lotus Notes
FIOA Database
Travel Database/Concur
Sun Flower Database
Microsoft Teams
Cision Public Relations Relativity
Certified typist
Administrative Support
Creative Problem-Solving
Database Management
Staff Support
Teamwork and Collaboration
Multitasking and Organization
Data Entry
Scheduling Management
Interpersonal Skills
Certification
ANTITRUST DIVISION DOJ Administrative Staff Professional Development Program Certificate of Completion (October 2012)
Awards
- Environmental Protection Agency Time-Off Award, 2016-2023
- Environmental Protection Agency Cash Award, 2016-2021
- Department of Justice Antitrust Division Cash Award, 2014
References
Available Upon Request
Timeline
Program Assistant
ENVIRONMENTAL PROTECTION AGENCY
09.2015 - Current
Secretary
DEPARTMENT OF JUSTICE - ANTITRUST DIVISION
03.2006 - 09.2015
Associate Degree in General Studies -
PRINCE GEORGE'S COMMUNITY COLLEGE
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