Carla Sherman
Amarillo
Summary
Accomplished Sales Manager with a proven track record at CloudNine, enhancing client satisfaction and boosting sales through strategic relationship building and comprehensive product knowledge. Expert in staff management and client relationship management, demonstrated by fostering long-lasting customer connections and leading teams to exceed sales goals. Skilled in negotiation and resolution-oriented practices, ensuring company profitability and client loyalty.
Overview
27
27
years of professional experience
Work History
Sales Manager
CloudNine
01.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Office Manager
TripleRock Construction
03.1998 - 04.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Store Manager
Intelligent Design
02.2020 - 12.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
Bachelor of Science - Natural Medicine
Kingdom University
Dallas, TX04-2026
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Verbal and written communication
- Client relationship management
- Product knowledge
- Resolution-oriented
Accomplishments
Through research, experimentation and product knowledge I was able to create product for specific issues for clients. I also created products for broader uses to serve many individuals.
Timeline
Sales Manager
CloudNine
01.2021 - Current
Store Manager
Intelligent Design
02.2020 - 12.2020
Office Manager
TripleRock Construction
03.1998 - 04.2022
Bachelor of Science - Natural Medicine
Kingdom University
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