Carla Sholler - Emergency Room Lead Ward Clerk / CNA - Houlton Regional Hospital

Summary

Dynamic Emergency Room Lead Ward Clerk and CNA at Houlton Regional Hospital, adept at enhancing operational efficiency through effective task delegation and strong organizational skills. Proven track record in training staff and ensuring HIPAA compliance, while maintaining high standards of service quality in fast-paced environments. BLS certified and committed to patient-centered care.

Overview

27

years of professional experience

Work History

Emergency Room Lead Ward Clerk / CNA

Houlton Regional Hospital

Houlton, ME

03.1999 - Current

Conducted comprehensive audits of insurance details to ensure compliance with hospital policies.
Oversaw high-volume patient flow during peak hours to enhance operational efficiency.
Resolved discrepancies in patient data to ensure compliance with accuracy standards.
Established effective communication channels among team members by serving as a dependable liaison between administrative personnel and medical professionals.
Facilitated patient admissions, transfers, and discharges.
Demonstrated strong problem-solving skills in navigating complex registration scenarios to ensure comprehensive patient information collection.
Navigated high-pressure situations with composure, efficiently managing multiple tasks while upholding a professional demeanor during busy emergency room.
Coordinated work schedules for five ward clerks six weeks in advance. Assisted in communication between ER manager and registration manager regarding updates on changes and issues.
Implemented process improvements that streamlined administrative tasks, increasing overall productivity.
Oversaw inventory management for office supplies, ensuring readiness for daily operations and events.
Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
Supported office staff and operational requirements with administrative tasks.
Answered multi-line phone systems to manage incoming and outgoing calls for busy Emergency department.
Expedited registration processes by accurately entering patient demographic data into electronic health record system.
Provided valuable assistance during emergency situations by quickly alerting appropriate medical personnel when necessary.
Maintained rapport with physicians, nurses and other healthcare professionals.
Performed various administrative tasks by filing, copying and faxing documents.

Education

Liberal Arts And Sciences

Northern Maine Community College

Presque Isle, ME

High School Diploma -

Southern Aroostook Community School

Dyer Brook,ME

06.1986

Skills

Strong organization

Data entry

Task delegation

Healthcare experience

Incoming call management

HIPAA compliance

Training and coaching

Employee scheduling

BLS certified

Timeline