Carla Silva
Bridgeport
Summary
Skilled in delivering exceptional customer service, with experience at Doughnut Inn, combined with strong patient care expertise as a Physical Therapist Assistant at West Hartford Chiropractic. Proficient in patient education, HIPAA compliance, and medical terminology. Known for enhancing patient satisfaction, promoting care continuity, and fostering a welcoming, efficient therapeutic environment.
Overview
5
5
years of professional experience
Work History
Physical Therapist Assistant
West Hartford Chiropractic
09.2023 - Current
- Collaborated with Chiropractors to develop comprehensive treatment plans addressing individual patient needs and goals.
- Developed effective communication skills while working with diverse populations of patients presenting various conditions such as neurological disorders or orthopedic issues.
- Supported optimal patient care by maintaining a clean, safe, and organized treatment environment.
- Selected modalities tailored to patient needs such as hot and cold packs, ultrasound and electrical stimulation.
- Contributed to overall clinic efficiency by assisting with equipment setup, inventory management, and patient scheduling as needed.
- Maintained care continuity through multidisciplinary teamwork and collaboration.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Educated patients on proper body mechanics, posture correction, and home exercise routines to prevent future injuries.
- Improved patient mobility by implementing personalized therapeutic exercise programs and manual therapy techniques.
Barista
Doughnut Inn
06.2019 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
Education
Bachelor of Science - Exercise Science BS/DPT
University of Hartford
West Hartford, CT05-2025
High School Diploma -
Kolbe Cathedral High School
Bridgeport, CT06-2021
Skills
- Patient Education
- HIPAA Requirements
- Balance Assessment
- Customer Service
- Friendly and outgoing
- New Hire Training
Languages
Spanish
Native or Bilingual
Creole
Native or Bilingual
Timeline
Physical Therapist Assistant
West Hartford Chiropractic
09.2023 - Current
Barista
Doughnut Inn
06.2019 - 08.2024
Bachelor of Science - Exercise Science BS/DPT
University of Hartford
High School Diploma -
Kolbe Cathedral High School
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