Carla Simmert

• Interacted with customers by phone, email or in-person to provide information.
• Financial Professional responsible for recording all company's financial accounts and records. These duties include managing payables and receivables accounts, reconciling accounting records, tracking invoices and payments and maintaining system for organizing company documents.
• Administered all payroll weekly including calculating prevailing wage on public projects and filing payroll certifications.
• Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Website Administrator creating and maintain company's website.
• Creating and renewing all construction certifications required by Federal and State government.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
• Maintained open communication with customers to foster positive relations and provide updates on issues.
• Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.

• Recording, reconciling and maintaining small businesses financial transactions. Including Sales Tax Payable, Payroll Tax and Workers Compensation audit reports and filings for a variety of businesses.

• Interviewed clients to collect necessary information necessary to accurately prepare tax returns.
• Prepared and filed individuals and business returns with tax departments at local, state and federal levels.
• Reviewed available data and compared against tax code to determine exemptions, deductions and potential liabilities.
• Offered clients recommendations to reduce tax liabilities.
• Prepared written responses or tax return amendments to resolve state and federal notices.
• Completed payroll for clients and maintained detailed records of procedures.
• Maintained QuickBooks accounting system to reflect accurate financial records.
• Responded to clients questions and requests for information in timely and knowledgeable fashion.
• Assisted in audits on various agreements contracted with city governments and other organizations.
• Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.

• Monitored team performance, enforcing compliance with corporate claims processes and procedures.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Complied with established internal controls and policies.
• Established and checked coding procedures, monitored reports and updated internal files.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered incoming phone calls to articulate insurance coverage and support current policyholders.

Took time away from professional career to raise our young children and manage the household.