Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carla Smith Daniels

Columbus,GA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

24
24
years of professional experience

Work History

Assistant Property Manager

Soundview Equities
08.2023 - Current
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Kept accurate records of all resident and tenant correspondence.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Escalated major issues to property manager for immediate remediation.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Communicated effectively with owners, residents, and on-site associates.
  • Kept properties in compliance with local, state and federal regulations.

Property Manager

Showe Management
09.2003 - 08.2023
  • Collected rent, Filed evictions, conducted credit & criminal background checks, Payroll, Scheduled vendors, Type and delivered notices.
  • Enforced all community policies, Put together collection packets to send to the attorney, Final account statements, Move in inspections, Enter new resident info into rent program.
  • Administered operations to handle needs of more than 300 tenants across 270 property units.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Maintained sufficient number of units market-ready for lease.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Kept properties in compliance with local, state and federal regulations.
  • Collected and maintained careful records of rental payments and payment dates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

Inbound call center

AAA Ohio Auto club
01.2000 - 01.2003
  • Answer calls from members who have broken down on the side of the road, Dispatch tow trucks to location of incident, Take membership information and enter into system
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Processed debit and credit card and electronic check payments.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Overcame objections using friendly, persuasive strategies.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.

Education

Westerville South High School
06.1999

Skills

  • Telephone and Email Etiquette
  • Payment Collection
  • Business Processes and Procedures
  • Housing Regulations
  • Records Management
  • Relationship Building and Rapport
  • Tenant Issue Resolution
  • Property Tours and Inspections
  • Policy Enforcement
  • Application Process Proficiency
  • Training and Mentoring
  • Administrative Support
  • Unit Inspection
  • Issue Escalation
  • Appointment Scheduling
  • Tenant Relations
  • Property Management
  • Property Inspections
  • Strong communication skills
  • Fair housing regulations
  • Data Entry

Timeline

Assistant Property Manager

Soundview Equities
08.2023 - Current

Property Manager

Showe Management
09.2003 - 08.2023

Inbound call center

AAA Ohio Auto club
01.2000 - 01.2003

Westerville South High School
Carla Smith Daniels