Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Assistant Property Manager
Soundview Equities
08.2023 - Current
Followed up on delinquent tenants and coordinated collection procedures.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Kept accurate records of all resident and tenant correspondence.
Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Escalated major issues to property manager for immediate remediation.
Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
Resolved conflicts between tenants regarding noise, encroachments, and parking.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Communicated effectively with owners, residents, and on-site associates.
Kept properties in compliance with local, state and federal regulations.
Property Manager
Showe Management
09.2003 - 08.2023
Collected rent, Filed evictions, conducted credit & criminal background checks, Payroll, Scheduled vendors, Type and delivered notices.
Enforced all community policies, Put together collection packets to send to the attorney, Final account statements, Move in inspections, Enter new resident info into rent program.
Administered operations to handle needs of more than 300 tenants across 270 property units.
Followed up on delinquent tenants and coordinated collection procedures.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
Introduced prospective tenants to types of units available and performed tours of premises.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Completed final move-out walk-throughs with tenants to identify required repairs.
Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Coordinated with legal counsel to resolve tenant disputes.
Maintained sufficient number of units market-ready for lease.
Developed and implemented marketing strategies to increase occupancy rates.
Kept properties in compliance with local, state and federal regulations.
Collected and maintained careful records of rental payments and payment dates.
Communicated effectively with owners, residents, and on-site associates.
Conducted regular inspections of both interior and exterior of properties for damage.
Implemented and enforced policies and procedures to maintain properties to highest standards.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Inbound call center
AAA Ohio Auto club
01.2000 - 01.2003
Answer calls from members who have broken down on the side of the road, Dispatch tow trucks to location of incident, Take membership information and enter into system
Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Processed debit and credit card and electronic check payments.
Boosted customer service satisfaction ratings through consistent quality control.
Overcame objections using friendly, persuasive strategies.
Explained product prices and packages as well as answered questions and addressed concerns of customers.