Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carla Stalker

Lake Stevens,WA

Summary

Accomplished Office Manager/Bus Dispatcher at Journey Lines Inc., adept in office management and customer service, significantly enhanced operational efficiency and client satisfaction. Expert in staff management and payroll, fostering a positive work environment. Leveraged organizational skills to streamline processes, achieving a notable increase in compliance and service quality.

Overview

43
43
years of professional experience

Work History

Office Manager/Bus Dispatcher

Journey Lines Inc.
06.2006 - Current



  • Provided bus drivers complete information and directions for trip manifest
  • Assisted in scheduling trip assignments to ensure compliance with DOT rules and regulations
  • Prepared contracts between Journey Lines and clients. Gathering all necessary information and providing pricing.
  • Answer phones and provide excellent customer service.
  • Reduced environmental impact by initiating recycling program and oversaw office inventory promoting paperless processes.

Assistant Manager

Cost Plus World Market, Inc
09.2004 - 06.2006
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Hired and trained over 60 employees for Grand Opening.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Prepared weekly payroll.

Furniture Sales Associate

Arnold's Home Furnishings
02.2000 - 09.2004
  • Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
  • Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
  • Contributed to a positive and welcoming store environment through excellent customer service skills.
  • Built strong relationships with clients, resulting in repeat business and a loyal customer base.
  • Attained monthly sales targets consistently by employing effective closing techniques during client interactions.
  • Used blueprints to best design furniture layouts for homes and apartments, presenting these layouts to clients for review and approval.
  • Updated customers on scheduled deliveries of furniture to homes.
  • Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.
  • Provided training and mentorship to new sales associates.

Store Manager

Bath and Body Works, Limited Brands
08.1996 - 02.2000
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed store opening and closing procedures.
  • Performed hiring, training and mentoring new staff members.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Store Owner/Sales

The Waterbed Warehouse
02.1982 - 06.1996
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.

Owner/Cake Decorator

The Edgewood Bakery
08.1982 - 01.1984
  • Managed day-to-day business operations.
  • Gained strong relationships with customers, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
  • Increased customer satisfaction
  • Interacted well with customers to build connections and nurture relationships.
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Performed all cash sales, payroll and deposits.

Education

Associate of Arts - Secretarial

Western Nebraska Community College
Scottsbluff, NE
05.1974

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Clear oral/written communication
  • Scheduling and calendar management
  • Payroll and budgeting
  • Clerical Support
  • Inventory Control
  • Staff Management
  • Employee Supervision
  • Operations Management
  • Staff hiring
  • Training and coaching

Timeline

Office Manager/Bus Dispatcher

Journey Lines Inc.
06.2006 - Current

Assistant Manager

Cost Plus World Market, Inc
09.2004 - 06.2006

Furniture Sales Associate

Arnold's Home Furnishings
02.2000 - 09.2004

Store Manager

Bath and Body Works, Limited Brands
08.1996 - 02.2000

Owner/Cake Decorator

The Edgewood Bakery
08.1982 - 01.1984

Store Owner/Sales

The Waterbed Warehouse
02.1982 - 06.1996

Associate of Arts - Secretarial

Western Nebraska Community College

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Carla Stalker