Carla Stevens

Managed sales of $7 million in a 25000 square foot store.

• Directed comprehensive sales efforts to exceed established goals and KPIs while maintaining customer satisfaction levels.
• Developed effective schedules to account for customer traffic while maximizing employee and team strengths.
• Utilized HRIS systems for recruiting, hiring, and onboarding of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Established relationships with customers through timely and respectful communication, fair and honest interactions, and providing them with solutions
• Observed each employee's individual strengths and implemented mentoring program to improve areas of opportunity.
• Conducted performance reviews reflecting feedback, coaching conversations, and goals from review period.

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Monitored and assessed systems to improve operational quality and team efficiency.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Wrote effective schedules while adhering to payroll constraints.
• Led successful change initiatives as company rolled out new technology
• Trained and guided team members to maintain high productivity and performance metrics.

• Ensured customer experience measured up to company and customer’s expectation. Created warm and fun atmosphere by leading by example, encouraging, and counseling employees, and treating customers as welcome guests
• Created timely and engaging displays to maximize sales opportunities. Coached employees to maintain full departments and to merchandise according to needs of business.
• Managed, developed, led, and coached up to 85 employees. Performed all responsibilities of manager including hiring, training, developing, and assessing those employees. Conducted interviews, facilitated onboarding, wrote annual performance appraisals, and participated in progressive discipline when necessary.
• Created and implemented new hire training program used throughout Atlanta stores

• Transferred into higher volume store.
• Held all three store manager positions between each of two stores: store manager of sales, store manager of operations, store manager of visual merchandising.