Carla Tan Ou
Monterey Park,CA
Summary
Dedicated Nursing Student with experience in healthcare administration, clinical settings, and hospital volunteering. Skilled in surgical scheduling, patient communication, and medical documentation, while effectively coordinating with physicians and clinical staff. Knowledgeable in medical terminology and acute-care workflows, complemented by current American Heart Association BLS certification.
Overview
4
4
Languages
2
2
years of professional experience
Work History
Volunteer
Kaiser Permanente
Baldwin Park, CA
11.2025 - Current
- Communicate professionally with patients, visitors, nurses, and other healthcare personnel in a fast-paced hospital environment.
- Provided non-clinical patient support and directed patient and visitor inquiries to enhance overall patient experience.
- Organized supplies and supported staff with unit needs while adhering to hospital policies and patient confidentiality standards.
- Stocked and organized medical supplies to ensure readiness of patient-care areas for Emergency Department staff.
Clinical Experience
Plymouth Village
Redlands, California
08.2025 - 10.2025
- Obtained and documented vital signs and promptly reported abnormal findings or changes in patient condition to nursing staff.
- Supported nursing staff in patient care activities, enhancing patient comfort and safety through feeding, hygiene, repositioning, and mobility assistance.
- Partnered with nursing staff to ensure adherence to clinical procedures and safety protocols, contributing to a secure care environment.
- Communicated therapeutically with patients while maintaining privacy, dignity, and confidentiality.
Surgical Scheduler Coordinator
Optic eye care
Monterey Park, CA
01.2025 - 05.2025
- Coordinated surgical schedules and procedural requirements through effective communication with physicians, clinical staff, and patients.
- Coordinated and scheduled cataract, pterygium, and other ophthalmic surgical procedures based on patient and provider availability.
- Maintained accurate patient scheduling information and assisted with documentation related to surgical procedures.
- Provided patients with preoperative instructions, including NPO requirements and preparation for scheduled procedures.
- Coordinated postoperative instructions and follow-up appointments to support patient recovery and continuity of care.
- Handled telephone inquiries, appointment changes, and patient questions, ensuring accurate information and timely follow-up.
- Managed multiple patient schedules and administrative priorities in a fast-paced outpatient healthcare setting.
- Maintained patient confidentiality and handled sensitive medical information in accordance with HIPAA requirements.
Education
Bachelor of Science - Nursing
West Coast University
Ontario, CA06-2027
High School Diploma -
Penn Foster Career School
Scranton, PA11-2023
Skills
Surgical scheduling
Vital signs monitoring
Patient documentation
- Healthcare administrative tasks
- Appointment coordination
- HIPAA compliance
- Data entry
- Microsoft Office proficiency
- Patient service
- Patient inquiry resolution
- Healthcare communication
- Multitasking and organization
- Culturally competent communication
- Medical terminology
Languages
Spanish
Professional
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Professional
English
Professional
Timeline
Volunteer
Kaiser Permanente
11.2025 - Current
Clinical Experience
Plymouth Village
08.2025 - 10.2025
Surgical Scheduler Coordinator
Optic eye care
01.2025 - 05.2025
Bachelor of Science - Nursing
West Coast University
High School Diploma -
Penn Foster Career School