Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

CARLA TAYLOR

Atlanta,GA

Summary

Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Advanced Medical Support Team Leader – SCRUM/Kanba

Atlanta VA Medical Center
06.2020 - Current
  • Disinfected tools, equipment and surfaces between patients.
  • Completed necessary reports and documentation on time and to specifications.
  • Adhered to all resident lifting and safe lifting instructions and rules.
  • Supported office operations by expertly handling administrative needs.
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Interacted with customers and clients to identify business needs and requirements.
  • Resolved problems and provided solutions to customers by communicating requirements to subordinates.
  • Maintained tight production timetables and quality standards to give audiences exceptional offerings.
  • Oversaw day-to-day activities of [Number] employees in [Type] establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Applied lean manufacturing practices to coordinate production output and inventory levels.

Product Owner

Emory Healthcare
11.2019 - 06.2020
  • Must have the highest regard for the privacy and security of the data our customers have entrusted to us
  • Ability to perform deep investigation with complex data attributes in a short time, with great accuracy and confidence
  • Exceptional team player with strong communication, interpersonal skills an used to work with cross-cultural teams
  • Willingness to raise awareness of patterns, and working with other stakeholder to develop or improve detections tool
  • Ability to visualize complex processes and to present them in a simplified way, adapted to the audience to achieve the best outcome
  • Strong strategic thinking skills and ability in supporting strategy plans driven by top senior leadership
  • Appetite for new ideas and developing automation solutions, working cross-teams to
  • Able to optimize an idea or process through different teams and stakeholders from all background
  • Meticulous, with an eye for detail and analytical mindset
  • Must be resilient to stress and versatile enough to transition between competing tasks and priorities with high frequency
  • Insatiable curiosity to find the truth, with a desire to proactively uncover new fraud patterns
  • Obsession with making things right for customers
  • Excellent spoken and written English
  • Ability to read, write, and speak fluently in at least one non-English language
  • Thrive in fast-paced and changing environments
  • Knowledge in SQL and Power BI at experience level preferred
  • Developed and initiated projects, managed costs, and monitored performance.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Provided management for internal personnel, contractors and vendors.
  • Eliminated discrepancies in progress by reviewing performance, spend and timeline.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Adhered to budget requirements with excellent planning and consistent expense monitoring.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Built successful project plans covering objectives, resources and staffing to meet schedules.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Prepared and implemented strategic growth plans for territory based on company goals and expectations.
  • Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Trained [Number] new sales representatives on sales strategies and processes to reduce process gaps.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
  • Applied agile methodology to shorten cycle time and achieve target margins.
  • Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
  • Worked to provide continuous improvement for product development lifecycle, realizing [Number]% reduction in [Type] errors over [Timeframe].
  • Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress.
  • Analyzed projects to determine resource requirements and procured necessary equipment and software.
  • Managed program and provider separations during corporate split.
  • Supervised and mediated separation of [Type] programs with [Type] providers during corporate split.
  • Evangelized Agile as strategic asset of culture and business value, inspiring teams in implementation of new tools and techniques.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
  • Organized patient records to research records, extract medical information and review records for completeness and accuracy.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Oversaw day-to-day activities of [Number] employees in [Type] establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Collaborated with internal teams to streamline operations across materials handling, production and shipping.
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Launched [Type] program and gathered functional and business requirements to support team and mitigate risks.
  • Designed infrastructure solutions to resolve business issues and improve delivery processes.
  • Verified that design, operation and IT systems complied with applicable regulations.
  • Supported team using servant leadership style and leading by example.
  • Removed obstacles by finding right personnel to advance tasks and projects.

Senior Program Manager

Quality Care For Children
02.2016 - 11.2018
  • Identified system needs and designed processes to support business requirements.
  • Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
  • Launched [Type] program and gathered functional and business requirements to support team and mitigate risks.
  • Designed infrastructure solutions to resolve business issues and improve delivery processes.
  • Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
  • Tracked and reported [Timeframe] program results to customers and stakeholders to facilitate change management activities.
  • Built successful project plans covering objectives, resources and staffing to meet schedules.
  • Mentored and supported [Number] [Type] department employees to create strong workplace culture.
  • Backed data security and information privacy efforts.
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.

Program Manger

Camp Psychological And Consulting Services
12.2013 - 01.2016
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Interacted with customers and clients to identify business needs and requirements.
  • Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Created and presented data using MS Excel spreadsheets and other MS Office tools.
  • Resolved problems and provided solutions to customers by communicating requirements to subordinates.
  • Oversaw development, implementation and maintenance of [Number] processes within IT framework.
  • Launched [Type] program and gathered functional and business requirements to support team and mitigate risks.
  • Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
  • Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
  • Participated in LEAN and Six Sigma events and routinely looked for processes to apply LEAN concepts.

Assistant Program Director

Kids R Kids Academy
08.2011 - 12.2013
  • Assisted program manager with developing budget and schedule.
  • Interacted with customers and clients to identify business needs and requirements.
  • Maintained and updated project related documents.
  • Identified risks and developed mitigation plans.
  • Exceeded productivity, quality and customer service standards by resolving problems, completing audits, identifying trends and determining system improvements.
  • Provided technical support and guidance to project team to achieve project objectives.
  • Monitored and managed project team to confirm project delivery within allotted budget and timelines.
  • Verified accuracy of program laws and compliance with FCC rules and regulations.
  • Worked with team to identify capacity and set realistic sprint objectives.
  • Supported Agile team collaboration, accountability and visibility through thoughtful orchestration of team dynamics, goal setting and talent recruitment.
  • Closely collaborated with project members to identify and quickly address problems.
  • Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
  • Managed minimum of [Number] projects each year while maintaining adherence to budget, schedule and scope requirements.
  • Gathered and disseminated project materials at key points to stakeholders.
  • Supervised and mediated separation of [Type] programs with [Type] providers during corporate split.
  • Collaborated with project owners and team members to set ambitious but achievable goals.
  • Removed impediments to product success, leveraging cross-functional Scrum team talent to provide targeted solutions to unprecedented program errors.
  • Supported IT product owners in product backlog compilation and maintenance, addressing recurring concerns and recommending improvements based on user feedback.
  • Managed human resource goals by recruiting, training, coaching and disciplining employees.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Surpassed team goals by partnering with [Job title] and [Job title] to implement best practices and protocols.
  • Implemented new [Type] software to take meeting minutes and messages, transcribe notes from [Job title] and digitize over [Number] [Type] records.
  • Monitored and maintained compliance with organization, licensing and funding source for program departments.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Maintained and updated project plan by tracking technical dependencies and issued project milestone updates.
  • Conducted customer research using qualitative surveys to understand consumer opinions.
  • Collaborated with product managers and engineering team to document, validate and monitor logging and metrics.
  • Helped set up and run focus group with [Number] participants to document product experiences and record feedback from consumers.
  • Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress.
  • Reduced costs $[Amount] by negotiating [Type] agreements strategically.
  • Operated under [Type] and [Type] frameworks to efficiently organize and carry out project tasks.
  • Managed program and provider separations during corporate split.
  • Assessed, analyzed and improved patient satisfaction ratings [Number]% in outpatient facility.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Increased profit margins by [Number]% through maximizing new product introductions.

Education

MBA - Business Administration And Management

Columbia Southern University
Orange Beach, AL
05.2020

Bachelor of Science - Healthcare Management

Clayton State University
Morrow, GA
12.2016

Skills

  • Agile Best Practices
  • Scrum Processes
  • Software Process Management
  • Project Management
  • Customer Interaction
  • JIRA Software
  • Federal Guidelines
  • Team Meeting Management
  • Government Regulations

Certification


· Certified Agile Scrum Master (SAFe SSM 5.1)

· Certified SAFe DevOps Process Engineer (SAFe SDP 5.1)


· Certified SAFe Product Owner (SAFe POPM 5.1)

· Certified SAFe Release Train Engineer (SAFe RTE 5.1)


Timeline

Advanced Medical Support Team Leader – SCRUM/Kanba

Atlanta VA Medical Center
06.2020 - Current

Product Owner

Emory Healthcare
11.2019 - 06.2020

Senior Program Manager

Quality Care For Children
02.2016 - 11.2018

Program Manger

Camp Psychological And Consulting Services
12.2013 - 01.2016

Assistant Program Director

Kids R Kids Academy
08.2011 - 12.2013

MBA - Business Administration And Management

Columbia Southern University

Bachelor of Science - Healthcare Management

Clayton State University

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