Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Carla Teel

White Oak,NC

Summary

Adept at enhancing customer experiences and driving sales, my tenure at Tractor Supply Company showcased my exceptional customer service and sales expertise. Leveraging active listening and problem-solving skills, I consistently exceeded sales targets, contributing to a 20% increase in customer loyalty. My collaborative approach and effective conflict resolution further bolstered team performance and customer satisfaction.

Overview

12
12
years of professional experience

Work History

Sales Associate

Tractor Supply Company
03.2022 - 09.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Veterinary Assistant

Elizabethtown Veterinary Hospital
06.2015 - 10.2019
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Administered medications to animals in treatment and documented changes in condition.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
  • Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
  • Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Groomed and bathed animals to maintain hygiene and appearance.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Assisted senior staff with blood analyses and physical assessments.
  • Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
  • Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
  • Enhanced client satisfaction, educating pet owners on preventative care and nutritional needs.
  • Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
  • Ensured optimal animal care by assisting in surgeries, which included preparing operating rooms, sterilizing instruments, and providing post-operative care.
  • Supported veterinarian efforts in complex cases with detailed record-keeping and data entry for patient histories.
  • Increased effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration.
  • Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
  • Prepared animals for surgery, including pre-operative care and post-operative monitoring.
  • Maintained medical records and documentation accurately, recording patient histories and treatment plans.
  • Facilitated smoother surgical procedures by efficiently setting up surgical suites according to veterinarian specifications.
  • Supported veterinary diagnostics, preparing samples for laboratory testing to aid in swift treatment planning.
  • Enhanced clinic operations, efficiently scheduling appointments and managing veterinarian calendars.
  • Maintained clean and hygienic clinic environment, reducing risk of cross-contamination and ensuring safety of all animals.
  • Improved animal recovery rates with meticulous monitoring of vital signs and administering medications as prescribed.
  • Reduced stress for animals undergoing treatment, employing gentle handling techniques and creating calm environment.
  • Encouraged preventive care, increasing number of pets receiving timely vaccinations and health screenings.
  • Restrained animals for examination and treatment.
  • Followed safety protocols for handling animals.
  • Prepared animals for surgical procedures.
  • Assisted in examination and treatment of animals in veterinary clinic.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Maintained clean and safe animal living areas.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Monitored vital signs and provided nursing care for animals.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Kept detailed records of animal treatments and medications.
  • Assisted veterinarians with euthanasia of animals.
  • Observed animals for signs of distress or illness.
  • Prepared and administered diets and feedings according to instructions.
  • Educated clients on post-surgical care and nutrition.
  • Cleaned, sterilized and maintained surgical instruments and equipment.
  • Performed testing and completed blood counts.
  • Monitored laboratory animal behavior and health.

Certified Dog Groomer

Kims K9
05.2013 - 01.2015
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
  • Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
  • Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
  • Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
  • Contributed to business growth by offering personalized grooming packages that catered to specific breeds and pet sizes.
  • Fed, walked and bathed animals.
  • Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
  • Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
  • Showcased expertise in various grooming techniques for diverse dog breeds, delivering exceptional results every time.
  • Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Increased client retention through effective communication and understanding of pet owner preferences.
  • Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
  • Collaborated with team members to share knowledge and improve overall service quality.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animals for behavioral problems and signs of health issues.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Educated visitors and staff on proper animal care and handling.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Assisted with development of animal behavior modification plans.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Trained animals in behavioral compliance or other special routines or commands.

Certified Nursing Assistant

Vidant Duplin Hospital
08.2011 - 10.2013
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
  • Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
  • Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
  • Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
  • Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
  • Supported patients with personal care tasks to preserve dignity and promote independence.
  • Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
  • Maintained clean and safe environment, reducing risk of infections and promoting health.
  • Advocated for patient rights and needs, ensuring respectful and ethical care.
  • Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
  • Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
  • Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
  • Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
  • Improved patient satisfaction with empathetic listening and addressing concerns promptly.
  • Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
  • Streamlined patient care procedures, improving efficiency and reducing wait times for treatments.
  • Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
  • Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
  • Administered medication under supervision of nursing staff, contributing to effective treatment plans.
  • Increased patient engagement by organizing recreational and therapeutic activities.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Transported patients between rooms and appointments or testing locations.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Supported needs of Number+ residents under long-term care.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Delivered high-quality care to Type patients in hospital facility.

Education

Vet Tech/Grooming - Animal

Fayetteville Community College
Fayetteville, NC
03.2013

Nursing - Medical

Bladen Community College
Dublin, NC
06.2010

High School Diploma - Animal Science

West Bladen High School
Dublin, NC
05.2009

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Problem-Solving
  • Multi-tasking strength
  • Listening Skills
  • Excellent people skills
  • Reliable and punctual
  • Goal-Oriented
  • Exceptional customer service
  • Relationship Building
  • Outgoing Personality
  • Cash Handling
  • Money Handling
  • Flexible Schedule
  • Verbal/written communication
  • Cash Register Operation
  • Stocking and Receiving
  • Cash Handling Accuracy
  • Client Service
  • Conflict Resolution
  • Sales expertise
  • Store Opening and Closing
  • Product Sales
  • Customer Needs Assessment
  • Complex Problem-Solving

Timeline

Sales Associate

Tractor Supply Company
03.2022 - 09.2023

Veterinary Assistant

Elizabethtown Veterinary Hospital
06.2015 - 10.2019

Certified Dog Groomer

Kims K9
05.2013 - 01.2015

Certified Nursing Assistant

Vidant Duplin Hospital
08.2011 - 10.2013

Vet Tech/Grooming - Animal

Fayetteville Community College

Nursing - Medical

Bladen Community College

High School Diploma - Animal Science

West Bladen High School

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Carla Teel