CARLA TETA
Clearwater
Summary
Highly motivated and dependable professional with a diverse background Despite limited work experience, I bring strong work ethic, adaptability, and simmered to excellence. With a proven track record of reliability and a dedication to continuous leaning. I am now seeking a position that offers growth opportunities and the potential for career advancement Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities. Organized professional experienced in safely moving materials in high-volume warehouse environments. Strong knowledge of inventory management as well as shipping and receiving procedures. Ambitious and hardworking with drive to deliver top-quality results.
Overview
16
16
years of professional experience
Work History
Material Handler 3
Honeywell
Clearwater
11.2024 - Current
- Attention to Detail: Ability to accurately record inventory data and maintain accurate records.
- Communication Skills: Ability to communicate effectively with other team members and supervisors.
- Problem-Solving Skills: Ability to identify and resolve issues related to material handling.
- Teamwork Skills: Ability to work effectively as part of a team.
- Knowledge of Inventory Management Systems: Familiarity with warehouse management software and other inventory management tools.
- Safety Knowledge: Understanding of safety regulations and procedures related to material handling.
Biologics Assistant
One Blood (Blood Bank)
Saint Petersburg
05.2023 - 11.2024
- Manufactures, stores and distributes blood and blood products.
- Performs data entry associated with component production, labeling, storage and shipping ensuring accurate and complete manufacturing records.
- Operates, maintains and performs quality control checks on equipment.
- Ensures suitability and accurate labeling of products for release and distribution.
- Performs the quarantine and disposition of unacceptable products and/or samples.
- Ensures adequate inventory of required supplies.
Team Lead // Inbound Collector // Auction Department
PODS Enterprises
Clearwater
04.2021 - 05.2023
- Managed efficient team delivery to meet service levels and business targets.
- Oversaw time and attendance processes to ensure accuracy and customer satisfaction.
- Resolved escalated inquiries and complaints, taking ownership of necessary actions.
- Conducted return-to-work interviews following absenteeism.
- Monitored calls to provide coaching sessions for team members.
- Maintained training and development plans for all team members.
- Implemented retention strategies, achieving targeted retention levels.
- Provided regular feedback to enhance performance among team members.
Account Receivable / Account Manager Commercial I
PODS
Clearwater
09.2019 - 04.2021
- Oversaw operations for 17 corporate and franchise locations, ensuring efficient payment processing.
- Resolved customer disputes through thorough investigations and adjustments.
- Requested documentation for special payment arrangements to improve record-keeping practices.
- Prepared and presented detailed reports on account status and growth opportunities to executives.
- Identified customer needs to recommend optimal products and services.
- Served as models for advertising and display of goods.
- Managed multiple accounts simultaneously while consistently meeting deadlines.
- Analyzed client data to uncover growth opportunities.
Bilingual Customer Service Representative
PODS
Clearwater
02.2019 - 09.2019
- Executed an average of 200 outbound calls daily to enhance customer engagement.
- Guided customers in selecting products tailored to individual needs.
- Educated customers on various product and service offerings available.
- Provided translation support for customers with limited English proficiency.
- Welcomed customers upon arrival at store locations and during phone interactions.
- Coordinated between customers and retail buyers to expedite orders and fulfill demands.
- Compiled detailed reports on customer interactions, including summaries of complaint resolutions.
Bilingual Customer Service Representative
United Illuminating
Orange
09.2009 - 06.2017
- More than ten years' experience. Answered customer's questions and addressed problems and complaints via phone. Help customer's select products that best fit their personal needs. Educated customers on different products and service offerings. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Maintain effective relationships with peers and upper management.
- Provided translation assistance for customers with limited English proficiency.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Achieved cost-savings by developing functional solutions to problems.
- Diagnosed malfunctioning systems, apparatus and components to locate cause of breakdowns and correct problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Conducted testing of software and systems to ensure quality and reliability.
Education
Associate's degree -
Skills
- Bilingual
- Creative problem solving
- Adaptive team player
- Data collection
- Opening/closing procedures
- Cellnet
- Docu
- Strong organizational skills
- Telephone skills
- Focal Point
- SAP
- Data entry
- ANI
- Active listening skills
- Energetic work attitude
- Inventory management
- Equipment maintenance
- Attention to detail
- Problem solving
- Effective communication
- Time management
- Time management abilities
- Safety precautions
- Quality assessment and assurance
- OSHA compliance
- QC
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Material Handler 3
Honeywell
11.2024 - Current
Biologics Assistant
One Blood (Blood Bank)
05.2023 - 11.2024
Team Lead // Inbound Collector // Auction Department
PODS Enterprises
04.2021 - 05.2023
Account Receivable / Account Manager Commercial I
PODS
09.2019 - 04.2021
Bilingual Customer Service Representative
PODS
02.2019 - 09.2019
Bilingual Customer Service Representative
United Illuminating
09.2009 - 06.2017
Associate's degree -
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