Carla Thervil
Boca Raton,FL
Summary
Adept at driving customer satisfaction and managing complex issues, my tenure at Lighthouse Works Agency honed my expertise in customer relationship management and problem-solving. Leveraging skills in accounting and bookkeeping, I've consistently enhanced operational efficiency. My background reflects a proven track record of success in fast-paced environments, underscored by a strong ability to communicate effectively and manage multiple priorities seamlessly.
Overview
25
25
years of professional experience
Work History
Customer Care Professional
Lighthouse Works Agency
Orlando, Florida
02.2022 - Current
- Provide 3rd party customer care to Florida Department of Commerce Unemployment.
- Adhered to all applicable laws, regulations and standards when providing services.
- Investigated complex or escalated issues and provided solutions where possible.
- Responded to customer inquiries via phone, email and chat.
- Maintained accurate records of customer interactions and transactions.
Insurance Agent
United Group Elite Agency
Orlando, Florida
11.2020 - 01.2022
- Educated customers on the importance of maintaining adequate insurance coverage.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Advised customers on the best ways to minimize risks associated with their assets.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Provided customers with information regarding plan features, pricing, and availability.
- Monitored clients' insurance coverages to ensure changing needs were met.
Tax Preparer
R & C Tax Services
Orlando, Florida
01.2013 - 04.2014
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Reviewed prior year's returns for accuracy and completeness before submitting them.
Executive Administrative Assistant
Minister of Defense
Port-au-Prince, Haiti
06.2000 - 06.2010
- Assisted with special projects such as researching topics or creating presentations for management review.
- Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Reviewed and processed expense reports and invoices for accuracy and completeness.
- Coordinated communications between departments to ensure timely completion of projects.
- Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times
Education
Bachelor of Arts - Accounting And Finance
Unversity of Kiskeya
Haiti08-1999
High School Diploma -
College Bird
Haiti06-1994
Some College (No Degree) - Ticketing And Switchboard Operator
ICS International Correspondence School
Scranton, PA06-1994
Skills
- Accounting and bookkeeping
- Organization and recordkeeping
- Financial statement preparation
- Budget compliance
- Billing coordination
- Project management
- Multitasking and organization
- Customer relationship management
- Verbal and written communication
- Accounts receivable/payable management
Languages
French
Professional
Haitian-Creole
Professional
Spanish
Elementary
Timeline
Customer Care Professional
Lighthouse Works Agency
02.2022 - Current
Insurance Agent
United Group Elite Agency
11.2020 - 01.2022
Tax Preparer
R & C Tax Services
01.2013 - 04.2014
Executive Administrative Assistant
Minister of Defense
06.2000 - 06.2010
Bachelor of Arts - Accounting And Finance
Unversity of Kiskeya
High School Diploma -
College Bird
Some College (No Degree) - Ticketing And Switchboard Operator
ICS International Correspondence School
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