Carla Thomas
Ashville,OH
Work Preference
Overview
11
11
years of professional experience
Work History
Administrative Assistant-A/R Specialist
Novco
Ashville, Ohio
01.2025 - Current
- Assisted in preparing reports and documents for internal meetings.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Supported month-end closing activities by preparing reconciliation statements.
Portal Billing Specialist
OTC Industrial Tech. - Via LHH
Columbus, OH
07.2024 - 11.2024
- Processed billing transactions using company invoicing software.
- Assisted in generating monthly financial reports for management review.
- Utilized spreadsheet software to track payment statuses and discrepancies.
- Provided support to other departments within the organization as needed.
Billing & Collections Specialist
Capitol Express
Columbus
07.2014 - 06.2024
- Reviewed account statements to identify discrepancies and resolve issues.
- Updated customer information in the billing system for accuracy and efficiency.
- Negotiated payment plans with delinquent customers when necessary.
- Generated monthly statements for customers who had not paid their balances in full within 30 days of invoice date.
- Reviewed overdue accounts and contacted clients via phone or email to collect payments on past due balances.
- Performed reconciliations of customer accounts with the general ledger accounts on a monthly basis.
- Researched customer inquiries regarding payment status and provided timely responses to customers' inquiries.
- Developed and implemented billing procedures and systems to ensure accuracy in invoicing customers.
- Processed incoming payments, posted them correctly to customer accounts, and prepared bank deposits.
- Investigated discrepancies between customer payments and invoices to resolve billing issues quickly and accurately.
- Handled escalated calls from customers regarding billing disputes or other concerns.
- Prepared weekly AR aging report for review by accounting manager.
- Analyzed customer account information, credit ratings, payment histories, and other factors to determine appropriate payment terms for customers.
- Provided training and guidance to new members of the Billing and Collections team as needed.
- Recorded and updated customer personal accounts with accurate contact information.
- Processed payments over phone and set up recurring drafts.
- Managed daily operations in collections department to ensure timely debt recovery.
- Utilized various communication channels to contact debtors and negotiate settlements.
- Performed reconciliation of accounts to ensure accurate billing and collections records.
Timeline
Administrative Assistant-A/R Specialist
Novco
01.2025 - Current
Portal Billing Specialist
OTC Industrial Tech. - Via LHH
07.2024 - 11.2024
Billing & Collections Specialist
Capitol Express
07.2014 - 06.2024
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