Carla Thompson
Nampa,ID
Summary
Successful Food Service Director focused on improving sales, menus and policies to optimize food service operations. Results-driven and authoritative leader with a strategic approach. Bringing 12 years' experience in the food service environment. Organized and motivated as well as eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food Service Technician
West Ada School District
08.2024 - Current
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Streamlined workflow processes by effectively multitasking between various stations in the kitchen as needed.
- Demonstrated adaptability by quickly adjusting to changes in menu offerings or staffing needs as they arose.
- Fostered a positive work environment through effective communication, teamwork, and problem-solving abilities among staff members.
Special Projects Assistant
AMG
12.2023 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
Food Service Director
Trinity Pines Camp and Conference Center
09.2011 - Current
- Trained workers in food preparation, and cleaning roles to facilitate restaurant operations
- Managed food service costs and budget administration to keep operations in line with financial targets
- Performed continuous reviews of operations in order to meet needs, control costs and optimize procedures for maximum customer satisfaction
- Oversaw operations for high-volume facility managing up to 1500 daily meals
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various duties
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry
- Delegated work to staff, setting priorities and goals
- Supervised activities of dining room staff to maintain service levels and support guest needs
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
- Consistently maintained 100% CDH Food Service inspection scores
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Assisted staff by serving food and beverages or bussing tables
- Oversaw food preparation, production and presentation according to quality standards
Education
Some College (No Degree) - Mid Management
Boise State University
Boise, ID360 FOOD PROTECTION MANAGER CERTIFICATION - Learn2Serve Food Protection Manager Certification
360 Training
05.2028
High School Diploma -
Meridian High School
Meridian, ID05.1976
Skills
- Staff Leadership
- Delegating Assignments and Tasks
- Documentation and Recordkeeping
- Health Code Compliance
- Profit Optimization
- Menu Pricing and Writing
- Monitoring Food Preparation
- Relationship Building
- Inventory Management
- Portion Control
- Problem-Solving
- Supply Ordering and Management
- Labor and Overhead Cost Estimation
- Scheduling Staff
- Menu Development
- Time Management
- Catering Services
- Customer Retention
- Microsoft Office
- Event Coordination
Certification
360 FOOD PROTECTION MANAGER CERTIFICATION, 360 Training Learn2Serve, 05/31/28
Timeline
Food Service Technician
West Ada School District
08.2024 - Current
Special Projects Assistant
AMG
12.2023 - Current
Food Service Director
Trinity Pines Camp and Conference Center
09.2011 - Current
360 FOOD PROTECTION MANAGER CERTIFICATION - Learn2Serve Food Protection Manager Certification
360 Training
High School Diploma -
Meridian High School
Some College (No Degree) - Mid Management
Boise State University
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