Carla Timmons
Oakland,CA
Summary
Healthcare and Legal Administrative professional with over 10 years of experience. Detailed oriented with complete knowledge of all office functions. Skilled inpatient therapy case management. Strong background in claim processing, prior authorizations, and managing company created contracts. Administrative experience reporting to Senior Partner and other top Associates within Law Firm. Excellent administrative and communication skills with an extensive background in the Healthcare, Workers' Compensation Law and Collections field.
Overview
17
17
years of professional experience
Work History
Legal Support Supervisor I/Administrative Assistant
California Department of Justice, Office of the Attorney General
06.2018 - Current
- Provide administrative and legal support for multiple attorneys/professional staff in the Oakland Office of the Attorney General
- Supervise legal secretaries and analysts, assign overflow assignments and assist with training new hires
- Proficiently typing, editing, storing, retrieving, printing, processing, faxing and electronically sending correspondence, court forms, legal documents and pleadings (e.g., petitions, briefs, opinions, notices, motions) using various department supported software such as: Word, West-Check, Legal Solutions, Microsoft Outlook, Adobe Acrobat and ProLaw and other desktop technology tools and communication devices
- Process mail for assignments; maintain a calendar of document due dates and court appearances; set up and close legal cases; prepare subpoenas; call various entities; screen, answer and take messages from callers in a professional manner; and schedule court reporters for depositions
- Make travel arrangements and assist with overflow work as requested
- Coordinate and facilitate communication between departments, fostering efficient workflows and timely responses.
Legal Assistant
Shaw, Jacobsmeyer, Crain & Claffey, PC
01.2017 - 02.2018
- Perform administrative support to the firm's head partner and four additional associates
- Draft legal documents
- Read case law and prepare case briefs
- Prepare trial notebooks for court
- File court documents electronically
- Prepare responses to complaints and discovery requests
- Organize case files and maintain documents
- Produce and file various legal documents such as appeals, motions or petitions
- Preserve and update case record system
- Perform legal research
- Answer phone calls, take notes/messages and redirect calls when appropriate
- Maintain and update inventories of contact details
- Facilitate the meeting of deadlines by keeping multiple agendas and provide timely reminders
- Make travel arrangements and assist with overflow work as requested
- Provide comprehensive administrative support to five firm partners, including managing calendars, scheduling meetings, and handling travel arrangements
- Prepare and edit reports, presentations, and correspondence for executive team, ensuring accuracy and professionalism
- Coordinate and facilitate communication between departments, fostering efficient workflows and timely responses
- Manage confidential information and sensitive documents with the highest level of discretion and confidentiality
- Organize and plan company events, conferences, and off-site meetings, overseeing logistics and coordination.
Provider Relations Specialist
Lyra Health
04.2016 - 12.2016
- Worked with Data Science team to research and make initial contact with Health Care Providers to eventually contract with Lyra Health
- Contributed with the development of Standard Operating Procedures
- Worked cross functionally with the Data Science Team, Clinical Team, Engineering teams to assist with outreach, research, and introduction to services offerings
- Contact Health Providers
- Provide administrative and business support to data science team and office manager
- Verify Health Providers Credentials
- Inbound and Outbound calls to providers and clients
- Utilize Zendesk
- Utilize Google Docs
- Utilize RingCentral
- Utilize Call Fire.
Legal-Administrative Assistant
RTGR, LAW
07.2014 - 04.2016
- Perform legal research
- Draft legal documents
- Read case law and prepare case briefs
- Prepare trial notebooks for court
- File court documents electronically
- Prepare responses to complaints and discovery requests
- Organize case files and maintain documents
- Train new hires
- Back-up Support to Office Manager, assign tasks to office staff.
Sr. Lead Administrative Assistant
Regus Center
07.2013 - 07.2014
- The primary backup for the General Manager as well as the trainer and mentor for new CSRs in the center
- Processes all AP transactions; including coding and scanning invoices as applicable
- Serves as the first point of contact for customers regarding Accounts Receivable
- Conduct Collections on past due accounts
- Updates the accounts with relevant documentation, performs any required maintenance and implements the next appropriate step in the collection process
- Maintains and reaches Regus AR standards by being at 5 or less late accounts by the end of the month
- Scans checks and processes credit card charges
- Answers customer questions regarding invoices and resolves disputes in a timely manner
- Conducts Quarterly Financial Audit and as well as monthly cost recharges
- Conducts center tours as back up to General Manager
- Liaison with Property Manager for additional center and client needs
- Conducts Customer Journey for new office and Virtual Office clients
- Was selected to open a new center (first NCO in over 7 years)
- Successfully opened new profitable location
- Managed to successfully correct AR issues and meet goals at second new center
- IT trouble shooting, programming VOiP phones, maintaining communications room.
Administrative Assistant/Reimbursement Specialist
Premier Source Reimbursement Services
08.2010 - 03.2013
- Educates medical offices on new authorization procedures as needed as well as answer benefits/claims/referral questions
- Assist and support Operations Manager on a daily basis
- Provide case management/reimbursement support to providers, financial counseling to patients by coordinating start of therapy with the distributor
- Prioritize daily tasks based on deadlines or by provider and patient needs (i.e
- Preventing interruption of therapy)
- Verifying patient's insurance coverage/eligibility from commercial, government, Medicare and MediCal
- Researching and troubleshooting denied/low-pay claims (EOB's) and submitting 1st and 2nd level appeals
- Facilitate referrals to financial assistance programs for patients who are uninsured, under-insured or require co-pay assistance
- Facilitate appropriate provider support to medical offices, including reimbursement counseling pertaining to ICD-9, CPT, HCPCS codes and DRG standards
- Conduct weekly conference calls with sales representatives and prepared monthly reports for provider offices.
Customer Service Sales Representative
Tele Tech
09.2006 - 12.2007
- Fast pace inbound calls for AARP Medicare RX plans and United Health Care
- Help the senior 65 and older
- Assisted customers with account needs
- Time management
- Provided plan comparisons so that we can find the plan that might best fit the customer's needs
- Helped assist members during open enrollment, get prospect enrolled before the deadlines and took applications over the phone
- Conduct collections on past due accounts
- Helped provide tech support for prospects having trouble with their online applications
- Maintain a high standard and 100% quality.
Education
College Preparatory Courses -
Oakland Technical High School
Oakland, CA06.1998
Skills
- Office Administration
- Calendar Management
- Travel Coordination
- Microsoft Office Suite
- Microsoft Word
- Supervising
- Organized
- Problem Solving
- Notary Public
Timeline
Legal Support Supervisor I/Administrative Assistant
California Department of Justice, Office of the Attorney General
06.2018 - Current
Legal Assistant
Shaw, Jacobsmeyer, Crain & Claffey, PC
01.2017 - 02.2018
Provider Relations Specialist
Lyra Health
04.2016 - 12.2016
Legal-Administrative Assistant
RTGR, LAW
07.2014 - 04.2016
Sr. Lead Administrative Assistant
Regus Center
07.2013 - 07.2014
Administrative Assistant/Reimbursement Specialist
Premier Source Reimbursement Services
08.2010 - 03.2013
Customer Service Sales Representative
Tele Tech
09.2006 - 12.2007
College Preparatory Courses -
Oakland Technical High School
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