Carla Torres
Derlan,NJ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier Supervisor
Bakery Equipment
Derlan, NJ
10.2023 - Current
- Processed exchanges and returns by inputting in company database.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Directed and supervised staff performance.
- Mentored newly hired staff in upselling techniques to improve sales.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Coached staff on strategies to enhance performance and improve customer relations.
- Greeted customers and responded to requests for information.
- Managed [number] employees.
Cashier
Calandras italy bakery
Newark, NJ
10.2021 - 09.2023
- Processed customer payments quickly and returned exact change and receipts.
- Answered customer questions and provided store information.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Welcomed customers, offering assistance to help find store items.
- Stocked shelves with merchandise when needed.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed refunds for worn, damaged and broken merchandise.
- Answered phone calls to assist customers with questions and orders.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Escuela Tecnica Superior Maldonado
UruguaySkills
- Store Opening and Closing
- Equipment Maintenance
- Customer Service
- Loss Prevention Strategies
Languages
English
Professional
Spanish
Native/ Bilingual
Portuguese
Native/ Bilingual
Turkish
Limited
Certification
- Certificado de peluqueria profesional
Affiliations
- Decoracion y organizacion de hambientes
References
References available upon request.
Timeline
Cashier Supervisor
Bakery Equipment
10.2023 - Current
Cashier
Calandras italy bakery
10.2021 - 09.2023
High School Diploma -
Escuela Tecnica Superior Maldonado
- Certificado de peluqueria profesional
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