Carla Torres-Baylor
Columbus,Georgia
Summary
Looking for a job where my current skill set can be used and learn more. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
Piedmont Urgent Care by Wellstreet
09.2022 - Current
- Answer phone, record messages, deliver messages to physician and medical assistant; handling heavy volume of phone calls accordingly to include attorney calls, workers comp calls, FMLA paperwork etc
- Assist with Work Comp appointments and scheduling diagnostic testing or ordering DME/equipment
- Route charts and films for test and referrals per the office protocol
- Experience working with Athena system
- Post all procedure charges, attach appropriate documents
- Work hold accounts in Athena
- Entering charges and posting payments
- In addition, any other job duties assigned to me.
Customer Service representative/Cashier
Target T1179
10.2017 - 10.2022
- Assist guest with their final purchases
- To assist in finding other merchandise or key items they may be looking for
- Be it in the store or shipped to their home to better accommodate our guests
- Keeping my register and area designated to me clean, stocked, and running smoothly
- In addition, any other job duties assigned to me.
Patient Access Representative
St Francis Orthopaedic Institute
09.2015 - 01.2017
- Answer phone, record messages, deliver messages to physician and medical assistant; handling heavy volume of phone calls accordingly to include attorney calls, workers comp calls etc
- Assist with Work Comp appointments and scheduling diagnostic testing or ordering DME/equipment
- Route charts and films for test and surgeries per the office protocol
- Schedule surgeries and diagnostic test, schedule follow up appointments as needed
- Experience working with Athena system
- Post all procedure charges, attach appropriate documents
- Work hold accounts in Athena
- Entering charges and posting payments.
Patient Access Representative PRN
St Francis Orthopaedic Institute
05.2013 - 01.2015
- Answer phone, record messages, deliver messages to physician and medical assistant
- Must handle phone calls accordingly...attorney calls, workers comp calls etc
- Assist with Work Comp appointments and scheduling diagnostic testing or ordering DME/equipment
- Route charts and films for test and surgeries per the physician's protocol
- Schedule surgeries and diagnostic test, schedule follow up appointments as needed.
Medical Records Clerk
St Francis Orthopaedic Institute
05.2012 - 01.2013
- Review charts for accuracy
- Copy and mail dictation to PCP's and referring physicians, Tricare, W/Comp adjusters and check for missing dictation
- Schedule and maintain spreadsheet and/or prepare invoicing of depositions, and narratives
- Download all digital files to Transcriptionist on a daily basis
- File and track OP Notes, surgery pictures, lab data, x-ray and test results
- Ensure all dictation, lab, and x-ray and test results have been reviewed/signed off by physician
- Transcribe physician dictation and urgent tapes as needed.
Education
Health Information Management Degree -
Miller-Motte Technical College online
12.2013
Medical Billing and Coding Associates Degree -
Colorado Technical College Online
07.2010
Customer Service Specialist -
Columbus technical College
07.1997
Skills
- Data management
- Research
- Report writing
- Drafting correspondence
- Organizing meetings
- Event management
- Customer service
- MS Word
- Excel
- PowerPoint
- Resourceful problem-solving
- Initiative
- Organizational skills
- Teamwork
- Fast-paced work environment
- HIPAA Compliance
- Insurance Verification
- Multitasking and Organization
- Problem-Solving
- Registration and Admissions
- Appointment Scheduling
- Insurance company knowledgeable
- Fee Collection
- Phone and Email Etiquette
- Patient Registration
- Information Collection
- Insurance Billing
- Flexible Schedule
References
References are available upon request.
Timeline
Patient Access Representative
Piedmont Urgent Care by Wellstreet
09.2022 - Current
Customer Service representative/Cashier
Target T1179
10.2017 - 10.2022
Patient Access Representative
St Francis Orthopaedic Institute
09.2015 - 01.2017
Patient Access Representative PRN
St Francis Orthopaedic Institute
05.2013 - 01.2015
Medical Records Clerk
St Francis Orthopaedic Institute
05.2012 - 01.2013
Health Information Management Degree -
Miller-Motte Technical College online
Medical Billing and Coding Associates Degree -
Colorado Technical College Online
Customer Service Specialist -
Columbus technical College
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