Carla Trujillo
Auora,IL
Summary
Receptionist & Billing with proven expertise at bith medical & dental offices ,adaptment at streamlining claims processing and enhancing customer satisfaction. Skilled in insurance verification and data entry, I effectively resolved billing discrepancies, contributing to improved operational efficiency. Recognized for exceptional customer service and collaboration with healthcare teams to ensure timely and accurate billing.
Overview
4
4
years of professional experience
Work History
Billing Specialist
Softtouch Dental
01.2019 - 04.2020
- Processed patient billing inquiries efficiently, ensuring timely resolution of discrepancies.
- Maintained accurate records in electronic health record (EHR) systems for billing and insurance purposes.
- Collaborated with dental staff to verify insurance coverage and eligibility for procedures.
- Reviewed and submitted claims to insurance providers, following up on unpaid claims diligently.
- Assisted patients with payment plans, improving overall satisfaction and compliance with financial policies.
Receptionist
Softtouch Dental
01.2019 - 04.2020
- Managed front desk operations and provided excellent customer service to visitors.
- Answered multi-line phone system, directing calls to appropriate staff members efficiently.
- Maintained organized scheduling for appointments and meetings, ensuring optimal use of resources.
- Assisted in managing incoming and outgoing mail, contributing to smooth office communication flow.
- Processed visitor check-ins and security protocols, enhancing safety and compliance measures.
- Supported administrative tasks by filing documents accurately and maintaining office supplies inventory.
- Utilized computer systems for data entry and record-keeping, improving information access for team members.
- Adapted quickly to new software tools, enhancing productivity and streamlining daily operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Billing
Americas Family Medical Center
01.2019 - 03.2020
- Processed partner billing statements for key international partners.
- Streamlined billing processes for increased efficiency in submitting Medicare claims.
- Prepared billing correspondence and maintained database to organize billing information.
- Resolved various escalated billing charges.
- Kept tabs on customer contracts outside typical billing schedule.
- Processed payments accurately, ensuring timely billing for club services.
- Handled cash transactions accurately, providing guests with prompt billing services.
Medical Receptionist
Americas Family Medical Center
10.2016 - 03.2019
- Managed patient check-in and appointment scheduling using electronic health record systems.
- Verified patient insurance details and processed billing information accurately.
- Assisted patients with inquiries, ensuring a positive experience in a fast-paced environment.
- Maintained cleanliness and organization of reception area to enhance patient comfort.
- Coordinated communication between medical staff and patients for efficient service delivery.
- Implemented new procedures to streamline appointment scheduling process, reducing wait times.
- Monitored inventory of office supplies, ensuring availability for daily operations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Education
Downersgrove North Highschool
Downers Grove, IL05.2016
Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Claims processing
- Data entry proficiency
- Claim submission
- Invoice generation
- Payment posting
- Customer engagement
- Month-end closing procedures
- Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Billing Specialist
Softtouch Dental
01.2019 - 04.2020
Receptionist
Softtouch Dental
01.2019 - 04.2020
Billing
Americas Family Medical Center
01.2019 - 03.2020
Medical Receptionist
Americas Family Medical Center
10.2016 - 03.2019
Downersgrove North Highschool
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