Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carla Turner

Hazel Crest,IL

Summary

Proven track record in enhancing customer experiences and streamlining front office operations, as demonstrated at Revive Center of Housing and Healing. Excels in problem-solving and time management, significantly improving efficiency. Skilled in Microsoft Office and POS systems, with a commitment to maintaining safety and security. Achieved a notable increase in customer satisfaction and loyalty through exceptional service and support.

Overview

19
19
years of professional experience

Work History

Front Desk Monitor

Revive Center of Housing and Healing
06.2019 - Current
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
  • Maintained confidentiality of information regarding clients and company.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Maintained visitor log for entering and leaving facility for security purposes.

Front Desk Receptionist

Royalton Hotel
06.2019 - 08.2022
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Answered phones and assisted callers with inquiries.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained confidentiality of information regarding clients and company.
  • Maintained visitor log for entering and leaving facility for security purposes.

Second Chance Thrift Store

Revive Center of Housing and Healing
06.2018 - 05.2019
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interacted well with customers to build connections and nurture relationships.

Sales Associate

Carson Pirie Scott
10.2013 - 02.2016
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Cashiers

Cinna Kream
11.2006 - 12.2008
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashiers

McDonald's Fast Food Restaurant
11.2005 - 11.2006
  • Worked front counter, drive-thru and other areas.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Became familiar with products to answer questions and make suggestions.
  • Took orders, prepared meals, and collected payments.
  • Assisted other team members to achieve goals.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Sales Associate

Sears Department Store
07.2005 - 10.2005
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

The Cara Program
Chicago, IL

Jobs 4 Youth
Chicago, IL

High School Diploma -

Rich South High School
Richton Park, IL
05.2006

Skills

  • Front Office Support
  • Credit and cash payments
  • Problem-solving skills
  • Customer service expertise
  • Safety and security procedures
  • Automated telephone systems
  • Microsoft Office
  • Administrative Skills
  • Listening Skills
  • Customer Service
  • POS Systems
  • Time Management

Timeline

Front Desk Monitor

Revive Center of Housing and Healing
06.2019 - Current

Front Desk Receptionist

Royalton Hotel
06.2019 - 08.2022

Second Chance Thrift Store

Revive Center of Housing and Healing
06.2018 - 05.2019

Sales Associate

Carson Pirie Scott
10.2013 - 02.2016

Cashiers

Cinna Kream
11.2006 - 12.2008

Cashiers

McDonald's Fast Food Restaurant
11.2005 - 11.2006

Sales Associate

Sears Department Store
07.2005 - 10.2005

The Cara Program

Jobs 4 Youth

High School Diploma -

Rich South High School

Similar Profiles

CREATE PROFILE
Carla Turner