Carla Valente

Non-Government Position

• Provided administrative support to attorney(s), including scheduling meetings and managing calendars.
• Organized and maintained filing systems for electronic documents, ensuring accuracy and confidentiality of records.
• Greeted callers in a professional manner as needed, responding to inquiries and directing them to the appropriate personnel.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by the managing attorney.
• Ensured efficient operation of office equipment such as fax machines since office was completely remote.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service remotely.
• Processed invoices for payment using assigned accounting software applications such as quickbooks.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Conducted research online utilizing search engines such as Google or Yahoo!.
• Handled confidential documents in an organized fashion according to established protocol.
• Answered emails to provide information, resulting in a more effective business correspondence.
• Provided secretarial and office management support while building cooperative working relationships.
• Prepared and prioritized calendars and correspondence.

Government Position

Grade 12 Step 2 Pay: $ 86,836 Full-Time

• Reviewed and analyzed disability claims to determine eligibility for benefits.
• Provided assistance and guidance to claimants regarding the completion of paperwork and forms related to their claim via face to face interviews and over the phone.
• Conducted interviews with claimants and other third parties to obtain information relevant to a claimant's disability claim.
• Conducted face to face interviews while developing appeal claims.
• Drafted letters of notification for approved or denied claims.
• Assisted in developing strategies for resolving complex cases involving disabilities.
• Ensured that all decisions were made in accordance with applicable laws, regulations, and policies.
• Participated in team meetings to discuss case management issues and provide updates on pending disability claims and also met regularly with supervisors and managers to review progress reports on outstanding cases.
• Maintained accurate records and files containing detailed information on each claim processed electronically and on paper form.
• Developed procedures for tracking the status of pending claims from application through resolution stage.
• Identified trends in claim activity to identify areas where process improvements could be implemented for training purposes.
• Provided education to claimants about their rights under various disability programs.
• Researched state and federal laws related to disability benefits eligibility requirements.
• Analyzed financial statements as part of determining an applicant's eligibility for benefits.
• Assessed applicants' mental abilities based on medical evidence submitted with their applications to make capability determinations.
• Attended continuing education training related to changes in disability policy.
• Advised claimants on available resources such as vocational rehabilitation services or job training programs during their initial applications and communications thereafter.
• Assisted claimants with problems or questions regarding claims.
• Collaborated with fellow team members to manage large volume of claims.
• Coordinated and planned investigations of claims to determine existence of fraud or possible fraud based on referrals from Office of Inspector General and personal observation.
• Created reports summarizing findings from investigations into potential fraud or misrepresentation cases.
• Signed payment approvals and immediate payments on accepted claims and dire need situations.
• Processed claims for payment or forwarded to appropriate personnel for further investigation.
• Checked computations to determine overpayments or underpayments on claimants records.
• Checked documentation for appropriate coding, catching errors and making revisions such as earnings records and social security card numbers.
• Verified validity of legal documents for claims and as well as Social Security Card applications.
• Developed and maintained training materials, including job aids, handouts, and powerpoint presentations.
• Assisted in developing training plans for new hires and existing employees.
• Identified areas for improvement within existing training programs and provided recommendations for change.
• Identified and communicated to management regarding areas needing additional training for long term and newly hired personnel.
• Conducted ongoing evaluations of peers work to determine effectiveness of programs and make recommendations for necessary modifications as part of their quality review.
• Reviewed financial documents and records to assess accuracy and compliance with applicable laws, regulations, and standards for benefit determinations.
• Identified discrepancies in financial data and property ownership.
• Evaluated complex financial information from multiple sources to make sound determinations on new claims and/or redeterminations.
• Analyzed current and prior years bank account transactions and historical data for savings bonds for eligibility determinations.

Government Position

Grade Held GS-6 Step-10 Pay: $ 51,164 Full-time

• Conducted research on potential lost files and resources needed for successful completion of assignments.
• Planned and completed group projects, working smoothly with others.
• Performed detailed review of clients' documentation and records in order to properly store and secure information.
• Maintained confidentiality of sensitive material in accordance with legal requirements.
• Identified any discrepancies within the filing system and resolved them accordingly.
• Collaborated with various departments to ensure efficient and accurate retrieval of archived files and retrieved those files as requested by staff members in a timely manner.
• Managed general clerical tasks such as adding bar codes and reshelving collections.

Non-Government Position

• Assessed and evaluated disability claims to determine eligibility for benefits most specifically, Supplemental Security Income.
• Reviewed medical records and other pertinent documents to evaluate the severity of a disability.
• Advised claimants about their rights and responsibilities under applicable laws and regulations.
• Collaborated with other agencies to coordinate services for claimants with disabilities.
• Monitored progress of adjudication by tracking activity within assigned caseloads.
• Communicated effectively with claimants, employers, attorneys, physicians and hospital social workers concerning all aspects of the claims process.
• Participated in training sessions designed to enhance knowledge of current policies and practices weekly.
• Delivered exceptional customer service to claimants by communicating information and actively listening to their concerns.

Government Position

Grade FSP 7 PAY: $ 35,000 Full-Time

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers and local agencies to accomplish goals and address issues related to our products and services.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Reviewed and analyzed disability claims to determine eligibility for benefits.
• Reviewed Medicare claims to ensure accuracy and compliance with regulations.
• Provided customer service support for clients seeking information about Medicare coverage.
• Processed appeals submitted by customers regarding denied or reduced benefits under their Medicare plan.
• Investigated complaints received from customers about errors made when processing their claims or incorrect information provided about coverage options under their plan.
• Maintained comprehensive records pertaining to each customer's case history including all communications between the customer and the organization relating to their claim status or benefit levels available under their plan.
• Ensured all documentation was completed correctly before submitting it for approval or payment processing according to established guidelines.
• Handled new enrollments by entering customers' data and reviewing information.

Government Position

Grade GS 11 Step 3 Pay: $ 69,044 Full-Time

• Reviewed and analyzed disability claims to determine eligibility for benefits.
• Provided assistance and guidance to claimants regarding the completion of paperwork and forms related to their claim.
• Conducted interviews with claimants and other third parties to obtain information relevant to a claimant's disability claim.
• Drafted letters of notification for approved or denied claims.
• Ensured that all decisions were made in accordance with applicable laws, regulations, and policies.
• Participated in team meetings to discuss case management issues and provide updates on pending disability claims.
• Maintained accurate records and files containing detailed information on each claim processed electronically and on paper.
• Assisted claimants with inquiries about status of benefits or applications via phone, and face-to-face interviews.
• Provided timely responses to claimants questions and complaints in a professional manner.
• Resolved claimants issues efficiently by identifying problems, researching solutions, and following up on outcomes.
• Maintained an organized system of records related to claimants service requests.
• Adhered to agencies policies when handling confidential claimants information.
• Assisted claimants in understanding benefits and reporting responsibilities.
• Provided customer service support for claimants seeking information about Medicare coverage.
• Researched complex cases and identified solutions to resolve them quickly and accurately.
• Processed appeals submitted by claimants regarding denied or reduced benefits.
• Investigated complaints received from claimants about errors made when processing their claims or incorrect information provided.
• Maintained comprehensive records pertaining to each claimant's case history including all communications between the claimants and the agency relating to their claim status or benefits.
• Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
• Granted, modified, denied, or terminated benefits based on key information and eligibility determination.
• Answered questions and responded to inquiries to deliver high level of service to claimants, and other third parties.
• Maintained confidential documentation to prevent data compromise and compliance with PII regulations.
• Translated a variety of documents from English to Spanish and Portuguese to English including birth certificates and other legal documents for claim processing.
• Provided interpretation services during meetings and conferences.
• Assisted non-English speaking clients with communication issues.
• Edited existing translations for grammar, spelling, punctuation, syntax, and style errors.

Government Position

Grade GS-6 Step 8 Pay $32,000 Full-Time

• Maintained client confidentiality in all matters.
• Assisted with document production and deposition preparation.
• Organized exhibits for trial proceedings.
• Proofread drafts of legal documents for accuracy in grammar and punctuation.
• Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
• Greeted clients upon arrival at office and provided assistance as needed.
• Updated databases with new information received from attorneys or clients.
• Processed incoming mail on a daily basis.
• Answered phones promptly while providing courteous customer service.
• Maintained inventory levels of office supplies necessary for day-to-day operations.
• Ensured that all paperwork was properly filed according to established procedures.
• Filed clients' legal documents in relevant courts for processing.
• Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
• Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
• Filed pleadings and paperwork with court clerk to meet strict deadlines.
• Responded to client calls and inquiries to deliver applicable information.
• Organized and prepared case exhibits and evidence for trial.
• Organized and executed court calendar with daily cases and supervisor meetings.
• Contacted witnesses and scheduled interviews and evaluations.
• Translated documents from English to Spanish and English to Portuguese and vice versa for various clients.
• Conducted consecutive interpretation at meetings with Attorney and clients.
• Proofread translated documents before submitting them to the client for review.
• Communicated regularly with clients regarding changes or updates needed in translated materials.

Non-Government Position

• Provided administrative support to the office manager and other staff members.
• Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
• Answered incoming phone calls, responded to inquiries and transferred calls as needed.
• Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
• Sorted mail and distributed it to appropriate personnel or departments within the organization.
• Coordinated meetings.
• Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
• Performed data entry into computer systems and ensured accuracy of all entered information.
• Managed calendar reminders for upcoming deadlines or events associated with the office especially court filing deadlines.
• Drafted correspondence to clients and mailed them out.
• Organized evidence for use at trial or hearing proceedings.
• Communicated with witnesses regarding deposition scheduling.
• Interviewed clients and obtained vital case information prepare and file bankruptcy cases.
• Trained new staff on office procedures and case-specific duties.
• Translated conversations between English and Portuguese/Spanish language speakers.
• Assisted with the translation of documents from Portuguese/Spanish to English.
• Interpreted verbal instructions accurately in both languages in relation to immigration cases.
• Interpreted conference calls and other workplace communications in real-time during immigration meetings both in court and outside.
• Sat in on meetings to provide attorneys and clients with oral translations of conversations and information.
• Proofread, edited and revised translated documents.