Summary
Overview
Work History
Education
Skills
Languages
Traits
Personal Information
References
Timeline
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Carla Vargas Garcia - Boes

Carla Vargas Garcia - Boes

Kansas City,Missouri

Summary

Highly dedicated individual with a high-drive to excel in any function. Seeking professional growth and personal development to add value to family, society, and country. Devoted to being an excellent asset in any way that displays their talents. Facility with integration and adaptation in any field. Analytical-thinker. Committed to executing any task with efficiency, preciseness, and pride. Exceptional customer service and interaction. Solid work ethic with a professional demeanor. Possesses impeccable initiative and leadership capabilities. Efficient in Broadspire, iTrack, WC, GL, and claim issues. Organized Wardrobe/Receiving with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Family Enrollment Counselor position. Ready to help team achieve. company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Accountant Assistant position. Ready to help team achieve. company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

33
33
years of professional experience

Work History

Maintenance

Edge Gym
01.2015
  • General maintenance of the gym
  • Sanitation and cleaning.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision
  • Reported issues to property manager so effective resolutions could be put into place

Customer Counselor

Concentrix Corporation
06.2023 - 09.2023
  • Customer Counselor for Pearson Connections Academy
  • Remote Position, high volume inbound calls and email interaction
  • Language Line translation Service
  • Customer Service and Enrollment Counselor for Online Public School
  • Remote for Florida, Indiana and Massachusetts remote Seasonal Counselor.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Investigated and resolved customer inquiries and complaints quickly
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Delivered prompt service to prioritize customer needs
  • Met customer call guidelines for service levels, handle time and productivity
  • Maintained up-to-date knowledge of product and service changes
  • Responded proactively and positively to rapid change
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
  • Followed up with customers about resolved issues to maintain high standards of customer service
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Sought ways to improve processes and services provided
  • Enhanced productivity levels by anticipating needs and delivering outstanding support
  • Increased efficiency and team productivity by promoting operational best practices

Customer Attendant/Server/Cashier

Chipotle Mexican Grill
01.2022 - 01.2023
  • Customer food attendance and service
  • Cashier and promotions.

Wardrobe Attendant - AP/AR Accounting - Risk and Safety Assistant Manager

Argosy Casino Riverside
08.2017 - 08.2021
  • Started out with wardrobe reception
  • Data entry of receipts, merchandise delivery, mail and shipping boxes
  • Logistics of inventory
  • AP/AR accounting
  • Check payments, invoices and statement clear offs
  • Property, restaurant and department audits
  • Training of new hires
  • Supervision of departments
  • Accident avoidance
  • Filling of accident claims from clients/employees.
  • Complied with established internal controls and policies.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Established and checked coding procedures, monitored reports and updated internal files.

Waitress

Johnny C's Deli & Pasta
01.2006 - 01.2007
  • Kitchen labor and food preparation
  • Attended clients; took and served orders.

Technical Pharmacist

Spalitto's Pharmacy
01.2006 - 01.2007
  • Received medical prescriptions
  • Filled out prescription forms
  • Provided clients with their necessary medications.
  • Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications
  • Interpreted prescription orders, dispensed medications, and counseled patients on drugs
  • Communicated issues and reactions to specific medications to intercept potential errors
  • Reviewed and evaluated orders for non-formulary to identify generic alternatives
  • Prepared medications in blister packs to provide safe and convenient way to take prescribed medication
  • Worked with automated dispensing systems to securely store medication and track narcotics and other controlled drugs
  • Dispensed and verified patient prescription orders, conducting necessary utilization reviews
  • Performed technical processes required to dispense medications to patients

Cashier

Walmart Super Center
01.2005 - 01.2006
  • Attended the cash register
  • Provided customer support and service
  • Open and close register
  • Account small box.

Primary School Substitute Teacher

Primary School Juliaca
01.2001 - 01.2002
  • Substitute teacher for grades K-12
  • Covered all materials from math to religion.
  • Provided warm, supportive environment for developing academic, social, and emotional growth
  • Designed daily lesson plans customized to student needs
  • Developed communicative relationships with students and parents to support learning
  • Maintained positive and professional classroom environment throughout school year
  • Worked one-on-one with students to determine strengths, weaknesses, and learning patterns
  • Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments
  • Developed learning objectives for each subject area to quantify learning and set benchmarks
  • Fostered student curiosity and interest in learning through hands-on activities and field trips
  • Adapted lessons to differentiate instruction and meet students' diverse learning needs and abilities
  • Kept classroom clean, organized, and safe for students and visitors

Executive Secretary

Master Bella & Co
01.1997 - 01.2000
  • Attended phone calls
  • Received orders from sellers
  • Administered costs and payments
  • Personal assistant to the Executive Supervisor.
  • Handled confidential information in professional manner
  • Answered high volume of phone calls and email inquiries
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials
  • Developed and implemented office policies and procedures to facilitate smooth workflow
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity
  • Collated and distributed agendas and minutes for all executive meetings
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
  • Created and managed office systems to efficiently deal with documentation
  • Handled incoming and outgoing mail, email and faxes
  • Filed paperwork and organized computer-based information
  • Wrote reports, executive summaries and newsletters
  • Promoted team productivity by keeping supplies organized and well-stocked

Roulette Dealer

Casino Jockey Club
01.1994 - 01.1996
  • Attended roulette table
  • Had functions of a dealer
  • Sell credits and spin roulette
  • Monitor table.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards
  • Adhered to company and game policies as well as state and federal regulations
  • Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won
  • Learned and followed company procedures to maintain consistency and standards
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment
  • Answered players questions and resolved disputes to provide excellent customer service
  • Kept gaming areas clean and organized to maintain safe and secure environment
  • Assisted players with placing bets, educating on game rules to increase understanding
  • Monitored players behavior, taking appropriate action against rule violations
  • Inspected table games and equipment to confirm proper function
  • Welcomed customers and established immediate rapport to encourage gameplay
  • Controlled equipment such as roulette wheels to run games

Accounting Assistant

Estudio Gonzalez & Co
01.1991 - 01.1993
  • Data entry
  • Data was documented in accounting books
  • Manual inscription.
  • Maintained clean and organized files by keeping accounts payable records up-to-date
  • Maintained accurate and complete documentation to facilitate accounting and filing functions
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses
  • Matched purchase orders with invoices and recorded necessary information
  • Inspected account books and recorded transactions
  • Entered figures using 10-key calculator to compute data quickly
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred

Education

Business Management -

Brigham Young University-Idaho
Rexburg, ID
11.2023

Risk and Safety Training -

Argosy Casino
Kansas City, Missouri
01.2021

System Engineering -

Nestor Caceres Velasquez University
Juliaca, Peru
01.2003

Accounting -

Catholic University Santa Maria
Arequipa, Peru
01.1995

Skills

  • Technical Troubleshooting
  • Customer Satisfaction
  • Customer Support
  • Data Entry
  • Customer Inquiries
  • Data Inputting
  • Accounting and Bookkeeping
  • MS Office Suite
  • Administrative Support
  • Customer Relations
  • Accounts Payable
  • Computer Skills
  • Verbal Communication
  • Supervision and Leadership

Languages

Spanish
English
French
Elementary
Italian
Elementary

Traits

  • Creative
  • Organized
  • Communication
  • Cooperative
  • Adaptive/Proactive
  • Confident
  • Honest
  • Persistent

Personal Information

Date of Birth: 08/29/74

References

John Laudi, (816) 694 - 0648, Owner; Edge Gym Bruce & Janice Hahl, (816) 228 - 0868, Mentors; BYUI Pamela Valladares, (816) 965 - 3698, Personal friend Albert Gore, (816) 213-2815, Risk Manager; Argosy Casino Jennifer Knight, (913) 240 - 6803, Manager; Argosy Casino

Timeline

Customer Counselor

Concentrix Corporation
06.2023 - 09.2023

Customer Attendant/Server/Cashier

Chipotle Mexican Grill
01.2022 - 01.2023

Wardrobe Attendant - AP/AR Accounting - Risk and Safety Assistant Manager

Argosy Casino Riverside
08.2017 - 08.2021

Maintenance

Edge Gym
01.2015

Waitress

Johnny C's Deli & Pasta
01.2006 - 01.2007

Technical Pharmacist

Spalitto's Pharmacy
01.2006 - 01.2007

Cashier

Walmart Super Center
01.2005 - 01.2006

Primary School Substitute Teacher

Primary School Juliaca
01.2001 - 01.2002

Executive Secretary

Master Bella & Co
01.1997 - 01.2000

Roulette Dealer

Casino Jockey Club
01.1994 - 01.1996

Accounting Assistant

Estudio Gonzalez & Co
01.1991 - 01.1993

Business Management -

Brigham Young University-Idaho

Risk and Safety Training -

Argosy Casino

System Engineering -

Nestor Caceres Velasquez University

Accounting -

Catholic University Santa Maria
Carla Vargas Garcia - Boes